- \n
- Reopen Elevation<\/strong>: Available for BCDs closed within the last 30 days. This option is disabled if any comments from WithSecure are older than 30 days.<\/li>\n
- Validation<\/strong>: Re-opening requires a Validation token. If none are available, an Investigation token will be used.<\/li>\n
- Notification<\/strong>: WithSecure Security Analysts will be notified of reopened tickets.<\/li>\n
- Automatic Closure<\/strong>: Reopened Elevations close automatically after 7 days once handled by WithSecure Security Analysts, or after 7 days if customer feedback is required and not received.<\/li>\n
- Manual Closure<\/strong>: Partners or Customers can close reopened elevations at any time.<\/li>\n
- Non-Elevated BCDs<\/strong>: Follow the \u201cElevate to WithSecure<\/a>\u201d process if not previously elevated.<\/li>\n<\/ul>\n
This feature enhances support by addressing concerns even after closure, ensuring no issue goes unresolved.<\/p>\n
![\"Picture8.png\"](\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/picture8-16.png.webp\")
<\/img><\/a><\/figure>\n![\"Picture9.png\"](\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/picture9-16.png.webp\")
<\/img><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"We are pleased to introduce a feature that allows Partners and Customers to reopen closed BCDs within 30 days, regardless of the resolution code. This ensures any critical questions can…<\/p>\n","protected":false},"template":"","announcement_category":[142],"class_list":["post-7031","announcement","type-announcement","status-publish","hentry"],"acf":{"source_system":"vanilla-import","import_hash":"db5b99150735a95eadbecc2298fb177a9e8fc225","vanilla_article_id":31394,"legacy_author":"AndyF_WS","vanilla_url":"https:\/\/community.withsecure.com\/announcements-en\/kb\/articles\/31394-xdr-new-feature-for-reopening-closed-bcds","vanilla_category_id":142,"machine_translated":false},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/announcement\/7031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/announcement"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/announcement"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/announcement\/7031\/revisions"}],"predecessor-version":[{"id":8432,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/announcement\/7031\/revisions\/8432"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=7031"}],"wp:term":[{"taxonomy":"announcement_category","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/announcement_category?post=7031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Validation<\/strong>: Re-opening requires a Validation token. If none are available, an Investigation token will be used.<\/li>\n