{"id":4001,"date":"2026-06-08T18:05:15","date_gmt":"2026-06-08T15:05:15","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4001"},"modified":"2026-06-08T18:05:15","modified_gmt":"2026-06-08T15:05:15","slug":"withsecure-messaging-security-gateway-msg-license-still-shows-expired-despite-the-renewal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/withsecure-messaging-security-gateway-msg-license-still-shows-expired-despite-the-renewal\/","title":{"rendered":"WithSecure Messaging Security Gateway (MSG) license still shows expired despite the renewal"},"content":{"rendered":"

Issue:<\/h3>\n

I have renewed my\u00a0WithSecure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue?<\/p>\n

Resolution:<\/h3>\n

Despite renewing your WithSecure\u00a0Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system. Proceed to contact your F-Secure reseller or sales contact. If you are unable to reach your point of contact in WithSecure, proceed to report the issue by contacting support.<\/p>\n","protected":false},"excerpt":{"rendered":"

After renewing the license, the Messaging Security Gateway (MSG) appliance still states license is expired<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4001","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005646","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:05:15","import_hash":"adf439d3f0dcafdd17f1dd28ade1039fe4089ded","vanilla_article_id":31169,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31169-withsecure-messaging-security-gateway-msg-license-still-shows-expired-despite-the-renewal","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4001"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}