{"id":4093,"date":"2026-06-08T18:01:47","date_gmt":"2026-06-08T15:01:47","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4093"},"modified":"2026-06-08T18:01:47","modified_gmt":"2026-06-08T15:01:47","slug":"the-save-profile-button-in-the-elements-security-center-portal-is-grayed-out-hence-unable-to-save-the-profile","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/the-save-profile-button-in-the-elements-security-center-portal-is-grayed-out-hence-unable-to-save-the-profile\/","title":{"rendered":"The &#8222;Save profile&#8220; button in the Elements Security Center Portal is grayed out hence unable to save the profile"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>The &quot;Save profile&quot; button in an Endpoint Protection profile is grayed out hence unable to save the profile in the Elements Security Center Portal.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>There can be different scenarios that could cause the problem. Check the following:<\/p>\n<ul>\n<li>The active firewall profile is set to <b>Automatic selection<\/b> but no automatic selection rules have been set. You will not be able to save the profile until you have either set rules for the automatic selection, or switched to using a single firewall profile.<\/li>\n<li>There are duplicate firewall rules (same rule\u00a0name) in the firewall profile. As it\u00a0can be both, active and inactive rules causing this,\u00a0enable the Show inactive rules in order to verify this. The affected rules should be marked with a red line on the left side of the rule so that they can be easily identified.<\/li>\n<li>There are duplicate entries in the existing denied sites list. You should remove these duplicate entries.<\/li>\n<li>There is an incorrect value configured for a setting in the profile.<\/li>\n<\/ul>\n<p>There should be red and yellow highlights shown for the settings that have invalid values. Fix these invalid values and check if the &quot;save profile&quot; button can be clicked.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am not able to disable the windows firewall via Computer protection Profile, as when i turn off the toggle switch the save and publish button gets grayed out.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4093","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005751","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:47","import_hash":"b2771904adb262a8f20b615f7107a69597032af4","vanilla_article_id":32301,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32301-the-save-profile-button-in-the-elements-security-center-portal-is-grayed-out-hence-unable-to-save-the-profile","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4093"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}