{"id":4125,"date":"2026-06-08T18:01:27","date_gmt":"2026-06-08T15:01:27","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4125"},"modified":"2026-06-08T18:01:27","modified_gmt":"2026-06-08T15:01:27","slug":"security-cloud-client-is-not-connected-on-server-security-client-security","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/security-cloud-client-is-not-connected-on-server-security-client-security\/","title":{"rendered":"Security Cloud Client is not connected on Server Security \/ Client Security"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Security Cloud Client is not connected on Server Security \/ Client Security<\/p>\n<h3>Resolution:<\/h3>\n<p>You need to ensure that the affected F-Secure host is allowed to connect to the URL:<\/p>\n<ul>\n<li>* https:\/\/a.karma.sc2.fsapi.com<\/li>\n<li>* https:\/\/api.doorman.fsapi.com<\/li>\n<\/ul>\n<p>You can try to open https:\/\/a.karma.sc2.fsapi.com\/healthcheck and https:\/\/api.doorman.fsapi.com\/doorman\/v1\/healthcheck in web browser on the host. If the connectivity works you shall see &quot;OK&quot; message in return.<\/p>\n<p>Also, do take note that the URLs are subject to change in the near future. We recommend allowing the connectivity to *f-secure and *.fsapi.com. To validate the connectivity to WithSecure backend, you can run the Connectivity Tool (wsconnectionchecker.exe) from C:\\Program Files (x86)\\F-Secure\\&lt;Client Security or Server Security&gt;\\ui on the device, using all accounts including LOCAL SYSTEM and Network Service account.<\/p>\n<p>If this host requires a connection via HTTP proxy to access this URL, you have to configure these settings via the WithSecure Policy Manager Console:<\/p>\n<ol>\n<li>Log on to your<b>\u00a0Policy Manager Console<\/b>.<\/li>\n<li>Select the\u00a0<b>Policy domain<\/b>\u00a0<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Security Cloud Client is not connected on Server Security \/ Client Security<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4125","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013286","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:27","import_hash":"ea263da3a6e0de7f17ec1d6e79f5964968628b93","vanilla_article_id":29374,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29374-security-cloud-client-is-not-connected-on-server-security-client-security","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4125"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}