{"id":4127,"date":"2026-06-08T18:01:25","date_gmt":"2026-06-08T15:01:25","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4127"},"modified":"2026-06-08T18:01:25","modified_gmt":"2026-06-08T15:01:25","slug":"push-installation-of-client-security-from-policy-manager-fails-with-error-code-53","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/push-installation-of-client-security-from-policy-manager-fails-with-error-code-53\/","title":{"rendered":"Push installation of Client Security from Policy Manager fails with error code 53"},"content":{"rendered":"

Issue:<\/h3>\n

I am trying to push a Client Security installation from the Policy Manager, but the installation fails with error code 53.<\/p>\n

Resolution:<\/h3>\n

Error code 53 means that the network path was not found:
ERROR_BAD_NETPATH
53 (0x35)
The network path was not found.<\/p>\n

System Error Codes (Windows)<\/a><\/p>\n

Make sure, that:<\/p>\n

    \n
  1. \n

    The installation account have enough rights (has to be local or domain administrator).<\/p>\n<\/li>\n

  2. \n

    Enable the Remote registry service on the clients (To enable remote registry service go to Control Panel -> Administrative Tools -> Services -> Remote registry).<\/p>\n<\/li>\n

  3. \n

    Admin$ shares is enable on the client as well as the PMS, please try to access the admin$ share drive on the client from PMS and vice versa to confirm on this.<\/p>\n<\/li>\n

  4. \n

    Windows Firewall is disable in the service on both clients and PMS, to avoid blocking the network traffic from getting through.<\/p>\n<\/li>\n

  5. \n

    Both Policy manager and workstation are in the same network.<\/p>\n<\/li>\n

  6. \n

    Certain Inbound traffic need to be allowed for the workstation such as RPC(TCP 135 Port), NetBios (137-139) and SMB (TCP 445 port) on your firewall (if there's any)<\/p>\n<\/li>\n

  7. \n

    On the client, go to Control Panel->Administrative tools->Local security policy->Local policies-> Security Options – Network Access: sharing and security model for local accounts, check that setting. Make sure is Classic – local users authenticate as themselves"\u00a0<\/p>\n<\/li>\n

  8. \n

    Otherwise you can create an .msi package and run the installation locally on the client, you can find more information about that here:<\/p>\n<\/li>\n<\/ol>\n

    Push Installations<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Push installation failed with error code 53<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4127","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004964","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:25","import_hash":"6c1ff974721aeced225cd2383628d2762031677b","vanilla_article_id":32323,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32323-push-installation-of-client-security-from-policy-manager-fails-with-error-code-53","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4127"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}