{"id":4145,"date":"2026-06-08T18:00:53","date_gmt":"2026-06-08T15:00:53","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4145"},"modified":"2026-06-08T18:00:53","modified_gmt":"2026-06-08T15:00:53","slug":"policy-manager-server-upgrade-to-16-00-fails-if-previous-15-version-installation-is-not-on-default-c-drive","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/policy-manager-server-upgrade-to-16-00-fails-if-previous-15-version-installation-is-not-on-default-c-drive\/","title":{"rendered":"Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\\ drive"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p><font style=\"\"><font style=\"\"><font style=\"\"><font style=\"\">Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\\ drive.<\/font><\/font><\/font><\/font><\/p>\n<p><font style=\"\"><font style=\"\"><font style=\"\"><font style=\"\">If for example Policy Manager Server has been installed on the E:\\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree.\u00a0<\/font><\/font><\/font><\/font><\/p>\n<p><font style=\"\"><font style=\"\"><font style=\"\"><font style=\"\">During the 15.x -&gt; 16.00 upgrade, user is asked to enter TCP-ports, which should not happen when upgrading an existing Policy Manager Server installation.\u00a0<\/font><\/font><\/font><\/font><\/p>\n<p>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>You may use 16.01 with the TARGETDIR msi parameter to install 16.01 to the alternative location using the guide\u00a0<a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/policy-manager\/16.00\/en\/task_6124FC32495E494B9AE5352EBAB7E1A2-16.00-en\" target=\"_blank\" title=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/policy-manager\/16.00\/en\/task_6124fc32495e494b9ae5352ebab7e1a2-16.00-en\" rel=\"noopener\">https:\/\/www.withsecure.com\/userguides\/product.html#business\/policy-manager\/16.00\/en\/task_6124FC32495E494B9AE5352EBAB7E1A2-16.00-en<\/a><\/p>\n<p><strong>Note <\/strong>&#8211; Regarding the default data directory, it is always in %ProgramData% location.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>During an upgrade from a previous version 15.xx installation to the new version 16.00 and the target-folder is not located on C-drive, the upgrade seemingly fails as when launching the Policy Manager Console, the policy domain is empty. Also, during the upgrade, the installer asks for the different TCP-ports to use, which should not happen in case of an upgrade.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4145","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012813","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:53","import_hash":"a75212a83fc3911e2fdb323afcee24c11f51f2a5","vanilla_article_id":32334,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32334-policy-manager-server-upgrade-to-16-00-fails-if-previous-15-version-installation-is-not-on-default-c-drive","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4145"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}