{"id":4188,"date":"2026-06-08T18:00:21","date_gmt":"2026-06-08T15:00:21","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4188"},"modified":"2026-06-08T18:00:21","modified_gmt":"2026-06-08T15:00:21","slug":"i-receive-error-could-not-find-subscription-key-while-adding-a-subscription-key-to-a-company-account-in-the-elements-endpoint-protection-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/i-receive-error-could-not-find-subscription-key-while-adding-a-subscription-key-to-a-company-account-in-the-elements-endpoint-protection-portal\/","title":{"rendered":"I receive error „Could not find subscription key“ while adding a subscription key to a company account in the Elements Endpoint Protection portal"},"content":{"rendered":"

Issue:<\/h3>\n

Receiving error "Could not find subscription key" when adding subscription key to an Elements portal company account with the Assign subscription <\/strong>button on the Management > Subscriptions <\/strong>page.\u00a0<\/p>\n

Resolution:<\/h3>\n

Check that the subscription key code you ordered is correct for the account you have.\u00a0<\/p>\n

If you have\u00a0a Company Managed <\/b>subscription key and the company account is placed under a reseller partner's Solution Provider account (SOP), you cannot add the code there. For that you need to have a\u00a0Partner Managed <\/b>subscription.<\/p>\n

If you have a\u00a0Partner Managed\u00a0<\/strong>subscription key, the subscription key is automatically added to the company account and you cannot add it again. Check the\u00a0Management\u00a0<\/strong>>\u00a0Subscriptions\u00a0<\/strong>page to see if the subscription key is already found on the accoutn.\u00a0<\/p>\n

A code cannot be used on a\u00a0trial <\/b>account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.<\/p>\n

A reseller partner can directly contact Order Services to help you with this.\u00a0<\/p>\n

If you're not sure what the issue is, please contact WithSecure Support for further assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"

While adding company managed subscription key to a company account in PSB portal, I receive error "Could not find subscription key"<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4188","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012348","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:21","import_hash":"b7f7fd8a3dfe3d57bfb3195d8f35d3c666c9deef","vanilla_article_id":32357,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32357-i-receive-error-could-not-find-subscription-key-while-adding-a-subscription-key-to-a-company-account-in-the-elements-endpoint-protection-portal","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4188"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}