{"id":4245,"date":"2026-06-08T17:57:59","date_gmt":"2026-06-08T14:57:59","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4245"},"modified":"2026-06-08T17:57:59","modified_gmt":"2026-06-08T14:57:59","slug":"how-to-enable-debug-logging-for-elements-agent-for-mac","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/how-to-enable-debug-logging-for-elements-agent-for-mac\/","title":{"rendered":"How to enable debug logging for Elements Agent for Mac"},"content":{"rendered":"

Issue:<\/h3>\n

How to enable debug logging for Elements Agent for Mac?<\/p>\n

Resolution:<\/h3>\n
    \n
  1. Click the WithSecure icon in the top-right corner\u00a0<\/li>\n
  2. Click on the hamburger menu in the Elements Agent user interface and select Preferences<\/strong>\u00a0<\/li>\n
  3. Go to the Support<\/strong> tab in preferences<\/li>\n
  4. Click Enable debug logging<\/strong>\u00a0<\/li>\n
  5. Open System settings<\/strong> from the dock<\/li>\n
  6. Search for Profiles<\/strong> with the search functionality and select it from the search results\u00a0<\/li>\n
  7. Double-click on the WithSecure products debug logging profile that has been downloaded<\/li>\n
  8. Click Install\u00a0<\/strong><\/li>\n
  9. Click Install<\/strong> again<\/li>\n
  10. Enter your admin credentials and click OK<\/strong><\/li>\n<\/ol>\n

    Once this is done debug logging will remain active for 14 days or until the user manually removed the profile from the Profiles preference pane in System Preferences. The debug logging profile may have a performance impact as the product will store a lot more logs to disk.<\/p>\n","protected":false},"excerpt":{"rendered":"

    How to enable debug logging for Elements Agent for Mac<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4245","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012469","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:59","import_hash":"e61cb6c9ba78a60989cf26c56c4896688aa198ef","vanilla_article_id":32394,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32394-how-to-enable-debug-logging-for-elements-agent-for-mac","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4245"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}