{"id":4287,"date":"2026-06-08T17:57:22","date_gmt":"2026-06-08T14:57:22","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4287"},"modified":"2026-06-08T17:57:22","modified_gmt":"2026-06-08T14:57:22","slug":"how-to-create-a-deepguard-exclusion-for-elements-endpoint-protection","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/how-to-create-a-deepguard-exclusion-for-elements-endpoint-protection\/","title":{"rendered":"How to create a DeepGuard exclusion for Elements Endpoint Protection?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature?<\/p>\n<h3>Resolution:<\/h3>\n<p>If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by following these steps:<\/p>\n<ol>\n<li>Log in to the Elements Security Center:\u00a0<a href=\"https:\/\/elements.withsecure.com\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Navigate to the <strong>Server Configuration<\/strong> &gt;\u00a0<b>Profiles\u00a0<\/b>page<\/li>\n<li>Choose the\u00a0profile which the device is using<\/li>\n<li>Go to the <strong>Scanning<\/strong><b>\u00a0settings<\/b>\u00a0page<\/li>\n<li>Scroll down to the\u00a0<b>Global exclusions from all security scans <\/b>section and click\u00a0<b>Add exclusion<\/b><\/li>\n<li>In the Path field add the:\n<ul>\n<li>Full path for the application if you want to exclude a specific application<\/li>\n<li>Folder path if you want to exclude a folder and its sub folders<\/li>\n<\/ul>\n<\/li>\n<li>Click\u00a0<b>Save profile<\/b><\/li>\n<\/ol>\n<p>Note that you can use wildcards when creating the exclusions. For example:\u00a0<span style=\"font-family: Courier New,Courier,monospace;\"><b>C:\\Users\\*\\AppData\\Local\\test\\\u00a0<\/b><\/span><\/p>\n<p>This would exclude the <span style=\"font-family: Courier New,Courier,monospace;\">AppData\\Local\\test\\<\/span> folder and all its sub folders for all users.<\/p>\n<p>If you want to locally on the device itself create the exclusion:<\/p>\n<ol>\n<li>Open the Elements Agent\u00a0user interface on the device<\/li>\n<li>Go to\u00a0<b>Settings\u00a0<\/b><\/li>\n<li>Go to the\u00a0<b>Malware protection\u00a0<\/b>settings page<\/li>\n<li>Click\u00a0<b>view quarantine\u00a0<\/b>(enter administrator username and password if needed)<\/li>\n<li>Select the\u00a0<b>Excluded\u00a0<\/b>tab<\/li>\n<li>Click\u00a0<b>Add new\u00a0<\/b><\/li>\n<li>Add the file path or folder path<\/li>\n<li>Click\u00a0<b>OK<\/b><\/li>\n<\/ol>\n<p>DeepGuard can also be excluded using the SHA-1 of the process:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal\u00a0<\/li>\n<li>Go to the<strong> Events<\/strong> &gt;\u00a0<b>Security events\u00a0<\/b>page<\/li>\n<li>Click on the three dots on the right side of the DeepGuard detection<\/li>\n<li>Select\u00a0<b>Exclude file by SHA1<\/b>\u00a0\n<ul>\n<li>The file SHA1 is automatically added to the\u00a0<b>Global exclusions from all security scans <\/b>list<\/li>\n<\/ul>\n<\/li>\n<li>Click\u00a0<b>Save profile<\/b><\/li>\n<\/ol>\n<p>The SHA-1 can also be added manually to the DeepGuard protection rules. Follow the steps below to manually add an SHA-1 exclusion in DeepGuard:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; <\/strong><b>Profiles <\/b>page<\/li>\n<li>Select the profile you want to add the exclusion to<\/li>\n<li>Go to the <b>Real-time scanning<\/b> page<\/li>\n<li>Scroll down to\u00a0<b>DeepGuard settings<\/b><\/li>\n<li>Click on\u00a0<b>Add rule<\/b><\/li>\n<li>Fill in the SHA1-hash and a\u00a0note about the application<\/li>\n<li>Click\u00a0<b>Save profile<\/b><\/li>\n<\/ol>\n<p><b>Note:<\/b> If DeepGuard is blocking software that you see as trusted, it is recommended to report the executable to WithSecure Labs for potential whitelisting: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/elements-welcome\/latest\/en\/submitting_a_file_sample-latest-en\" target=\"_blank\">Submitting a file sample | Welcome to WithSecure Elements | Latest | WithSecure User Guides<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WithSecure DeepGuard is wrongly blocking software I am using, how can I exclude it?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4287","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012390","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:22","import_hash":"cea66a8fe505778300866596904e3266397f8b58","vanilla_article_id":31261,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31261-how-to-create-a-deepguard-exclusion-for-elements-endpoint-protection","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4287"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}