{"id":4312,"date":"2026-06-08T17:57:07","date_gmt":"2026-06-08T14:57:07","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4312"},"modified":"2026-06-08T17:57:07","modified_gmt":"2026-06-08T14:57:07","slug":"how-to-change-elements-collaboration-protection-exchange-mailbox-type-between-user-and-non-user","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/how-to-change-elements-collaboration-protection-exchange-mailbox-type-between-user-and-non-user\/","title":{"rendered":"How to change Elements Collaboration Protection Exchange mailbox type between user and non-user?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to change Elements Collaboration Protection Exchange online mailbox type between user and non-user?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>The mailbox type listed in the Elements Collaboration Protection portal has to do with the type of Microsoft 365 tenant \/ account itself. There are no settings in Elements Collaboration Protection portal to change the mailbox account type.<\/p>\n<p>The mailbox type will be recognized accordingly by Elements Collaboration Protection portal when a new Microsoft for Office 365 tenant \/ account has been added to the cloud service, so if the type is wrong currently in the Elements Collaboration Protection portal&#39;s Exchange view, you will need to check your mailbox settings from the Microsoft for Office 365 side.\u00a0<\/p>\n<p>Some Microsoft for Office 365 accounts are meant for meetings or other shared uses, thus they are considered as non-user mailboxes.<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to change Elements Collaboration Protection Exchange online mailbox type between user and non-user?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4312","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012985","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:07","import_hash":"26a742930a2b89e85adbf7a25a23835f0f1a0522","vanilla_article_id":31598,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31598-how-to-change-elements-collaboration-protection-exchange-mailbox-type-between-user-and-non-user","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4312"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}