{"id":4385,"date":"2026-06-08T17:53:02","date_gmt":"2026-06-08T14:53:02","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4385"},"modified":"2026-06-08T17:53:02","modified_gmt":"2026-06-08T14:53:02","slug":"elements-endpoint-protection-profile-real-time-scanning-excluded-objects-exclusion-does-not-work-with-deepguard","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/elements-endpoint-protection-profile-real-time-scanning-excluded-objects-exclusion-does-not-work-with-deepguard\/","title":{"rendered":"Elements Endpoint Protection profile Real-Time Scanning excluded objects exclusion does not work with DeepGuard"},"content":{"rendered":"

Issue:<\/h3>\n

After creating a Real-time scanning\u00a0<\/b>> Excluded objects\u00a0<\/b>exclusion in the Elements Endpoint Protection\u00a0profile for Elements EPP for Computers or EPP for Servers, the DeepGuard feature is still blocking an application when trying to run it. The file or folder is visible on the local\u00a0App and file control\u00a0<\/b>list with the type\u00a0Controlled by admin (real-time scanning)<\/b>.\u00a0<\/p>\n

Resolution:<\/h3>\n

The Excluded objects<\/b>\u00a0exclusion on the Elements Endpoint Protection\u00a0 profile's Real-time scanning<\/b> settings page does not apply to DeepGuard. To exclude the file from DeepGuard, you can either exclude the path using the Exclude folders and files from all security\u00a0<\/b>scans list\u00a0or create an SHA-1 exclusion from the DeepGuard settings.<\/p>\n

Exclude folders and files from all security scans:<\/b><\/p>\n

    \n
  1. Login to the Elements Endpoint Protection\u00a0portal<\/li>\n
  2. Go to the\u00a0Profiles\u00a0<\/b>page<\/li>\n
  3. Select the profile<\/li>\n
  4. Go to the\u00a0General settings<\/b> > Exclude folders and files from all security scans\u00a0<\/b>section<\/li>\n
  5. Click Add exclusion<\/b>\u00a0<\/li>\n
  6. Add the folder or file path<\/li>\n
  7. Click Save and Publish<\/b><\/li>\n<\/ol>\n

    DeepGuard SHA-1 exclusion:<\/b><\/p>\n

      \n
    1. Login to the Elements Endpoint Protection\u00a0portal<\/li>\n
    2. Go to the\u00a0Profiles\u00a0<\/b>page<\/li>\n
    3. Select the profile<\/li>\n
    4. Go to the Real-time scanning<\/b> > DeepGuard\u00a0<\/b>section<\/li>\n
    5. Click Add rule<\/b><\/li>\n
    6. Enter the application SHA-1 hash<\/li>\n
    7. Click Save and Publish<\/b><\/li>\n<\/ol>\n

      If issue persists, you can add both\u00a0SHA-1 hash and file path\/name exclusions.<\/p>\n","protected":false},"excerpt":{"rendered":"

      User excluded a folder path in real time scanning, however DeepGuard is blocking a file from the folder.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4385","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012856","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:53:02","import_hash":"61610f42ea14c406ff18076b3a98456781cd85f2","vanilla_article_id":32479,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32479-elements-endpoint-protection-profile-real-time-scanning-excluded-objects-exclusion-does-not-work-with-deepguard","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4385"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}