{"id":4420,"date":"2026-06-08T17:52:52","date_gmt":"2026-06-08T14:52:52","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4420"},"modified":"2026-06-08T17:52:52","modified_gmt":"2026-06-08T14:52:52","slug":"devices-are-getting-blocked-how-can-i-grant-access-to-specific-devices-on-policy-manager","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/devices-are-getting-blocked-how-can-i-grant-access-to-specific-devices-on-policy-manager\/","title":{"rendered":"Devices are getting blocked. How can I grant access to specific devices on Policy Manager?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>My devices are getting blocked. How can I grant access to specific devices on Policy Manager?<\/p>\n<h3>Resolution:<\/h3>\n<p>You can set rules to allow a specific device while all other devices under the same class are blocked.<\/p>\n<p>You need to know the hardware ID of the device that you want to allow before you can create a rule that grants full access to the device.<\/p>\n<p>To add an exception to a rule, follow these instructions.<\/p>\n<ol>\n<li><font face=\"arial\">Get the hardware ID for the device that you want to allow.\u00a0<\/font><font face=\"Arial, sans-serif\">The hardware ID has to be more specific than the ID which is used to block the device.<\/font><\/li>\n<li><span style=\"font-family: arial;\">Go to the\u00a0<b>Settings\u00a0<\/b>tab and select\u00a0<b>Windows &gt; Device control<\/b>.<\/span><\/li>\n<li><font face=\"arial\">On the\u00a0<b>Device access rules<\/b>\u00a0table, click\u00a0<b>Add<\/b>.<\/font><\/li>\n<li><font face=\"arial\">Enter the hardware ID for the device as the\u00a0<b>Hardware ID\u00a0<\/b>in the new rule.<\/font><\/li>\n<li><font face=\"arial\">Set\u00a0<b>Access Level<\/b>\u00a0to\u00a0<b>Full access<\/b>\u00a0to allow the use of the device.<\/font><\/li>\n<li><font face=\"arial\">Set\u00a0<b>Active<\/b>\u00a0to\u00a0<b>Yes<\/b>\u00a0for the new rule.<\/font><\/li>\n<li><font face=\"arial\">Distribute Policy<\/font><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>My devices is getting blocked. How to grant access to specific devices on Policy Manager?<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4420","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014144","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:52","import_hash":"1fb84e1741bfe9c02abb9e750a3db3f833a43b19","vanilla_article_id":32502,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32502-devices-are-getting-blocked-how-can-i-grant-access-to-specific-devices-on-policy-manager","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4420"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}