{"id":4691,"date":"2026-09-30T12:58:41","date_gmt":"2026-09-30T09:58:41","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4691"},"modified":"2026-09-30T12:58:41","modified_gmt":"2026-09-30T09:58:41","slug":"application-loading-startup-is-slow-or-does-not-work-at-all-when-deepguard-is-enabled","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/application-loading-startup-is-slow-or-does-not-work-at-all-when-deepguard-is-enabled\/","title":{"rendered":"Application loading \/ startup is slow or does not work at all When DeepGuard is enabled"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>On a Windows computer, application loading \/ startup is slow or does not work at all when DeepGuard feature is enabled. What can be done if a software is having issues when DeepGuard is enabled?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>We recommend to check and ensure that the Security Cloud is enabled and that the endpoints are able to connect to the Security Cloud.\u00a0<\/p>\n<p>You need to ensure that the connectivity to the Security Cloud.\u00a0<\/p>\n<p>If necessary, you can run the Connectivity Tool to validate the connectivity state to the WithSecure services backend:<\/p>\n<ul>\n<li><strong>Client Security: C:\\Program Files (x86)\\F-Secure\\Client Security\\ui\\fsconnectionchecker.exe<\/strong><\/li>\n<li><strong>Server Security: C:\\Program Files (x86)\\F-Secure\\Server Security\\ui\\fsconnectionchecker.exe<\/strong><\/li>\n<li><strong>Elements EPP for Computers and Elements EPP for Servers: C:\\Program Files (x86)\\F-Secure\\PSB\\ui\\fsconnectionchecker.exe<\/strong><\/li>\n<\/ul>\n<p>Other than this, you may exclude the application from being monitored by DeepGuard by creating an exclusion for the application.\u00a0<\/p>\n<p>For Elements Endpoint Protection:<\/p>\n<ol style=\"list-style-type: none;\">\n<li style=\"list-style-type: decimal;\">Log in to the Elements Security Center:\u00a0<a rel=\"noopener\" href=\"https:\/\/withsecure.vanillacommunities.com\/home\/leaving?allowTrusted=1&amp;target=https%3A%2F%2Felements.withsecure.com\" target=\"_blank\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li style=\"list-style-type: decimal;\">Navigate to the <strong>Server Configuration<\/strong> &gt;\u00a0<strong>Profiles\u00a0<\/strong>page<\/li>\n<li style=\"list-style-type: decimal;\">Choose the\u00a0profile which the device is using<\/li>\n<li style=\"list-style-type: decimal;\">Go to the <strong>Scanning<\/strong><strong>\u00a0settings<\/strong>\u00a0page<\/li>\n<li style=\"list-style-type: decimal;\">Scroll down to the\u00a0<strong>Global exclusions from all security scans <\/strong>section and click\u00a0<strong>Add exclusion<\/strong><\/li>\n<li style=\"list-style-type: decimal;\">In the Path field add the:\n<ul style=\"list-style-type: disc;\">\n<li style=\"list-style-type: disc;\">Full path for the application if you want to exclude a specific application<\/li>\n<li style=\"list-style-type: disc;\">Folder path if you want to exclude a folder and its sub folders<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: decimal;\">Click\u00a0<strong>Save profile<\/strong><\/li>\n<\/ol>\n<p>Note that you can use wildcards when creating the exclusions. For example:\u00a0<strong>C:\\Users\\*\\AppData\\Local\\test\\\u00a0<\/strong><\/p>\n<p>For Business Suite products (Client Security and Server Security):<\/p>\n<ol>\n<li>Log in to Policy Manager Console<\/li>\n<li>\u00a0Select a host or policy domain from the domain tree<\/li>\n<li>Go to the <strong>Settings <\/strong>tab<\/li>\n<li>Navigate to <strong>Windows &gt; Real-time scanning\u00a0<\/strong><\/li>\n<li>Scroll down to the <strong>Files and application excluded from scanning <\/strong>table<\/li>\n<li>Enable <strong>Do not scan the following files and application\u00a0<\/strong><\/li>\n<li>Click <strong>Add <\/strong>from the right side of the table\u00a0<\/li>\n<li>Select:\n<ol>\n<li><strong>File path <\/strong>if you want to enter the full file path to the application<\/li>\n<li><strong>Application SHA-1 <\/strong>if you want to enter the SHA-1 hash value of the application to exclude it anywhere on the system<\/li>\n<\/ol>\n<\/li>\n<li>Click <strong>OK<\/strong><\/li>\n<li>Distribute the policy (Ctrl + D)\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Application\/service is slow in loading or does not work at all, until DeepGuard is disabled in the Windows product<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4691","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005834","source_version":1,"source_system":"salesforce","source_date_updated":"2026-09-30 09:58:41","import_hash":"d48c560dd7521348509c9572545bda9ce6916bf1","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/4691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=4691"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=4691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}