{"id":8048,"date":"2026-10-17T22:19:30","date_gmt":"2026-10-17T19:19:30","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8048"},"modified":"2026-10-17T22:19:30","modified_gmt":"2026-10-17T19:19:30","slug":"elements-agent-installation-using-gpo-fails-with-error-conflicting-oneclient-product-already-installed","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/elements-agent-installation-using-gpo-fails-with-error-conflicting-oneclient-product-already-installed\/","title":{"rendered":"Elements Agent installation using GPO fails with error &#8222;Conflicting Oneclient Product already installed&#8220;"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Agent installation with ElementsAgentOfflineInstaller.msi using GPO fails with error &quot;Conflicting Oneclient Product already installed&quot;<\/p>\n<h3>Resolution:<\/h3>\n<p>Make sure a previous installation of WithSecure Elements Agent or other WithSecure product is not already installed when you run the installer.<\/p>\n<p>The ElementsAgentOfflineInstaller.MSI installer does not include sidegrade, so it does not have any way of uninstalling any conflicting products. If there are conflicting products already installed on the devices, they need to be uninstalled first.\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have set up installation af F-Secure on a customers domain via Group Policy.<br \/>\nWe have followed the guide in the knowledge base, so the .msi is correctly set up to run with the license file as a modification.<br \/>\nWhen we do a &#8222;gpupdate \/force&#8220; we can see the system wants to restart to install a software package, and with the &#8222;gpresult -r&#8220; we can see that the GP we named &#8222;F-Secure Deployment&#8220; is on the list of loaded computer settings.<\/p>\n<p>However the clients never install F-Secure after a reboot, and<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8048","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006082","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-17 19:19:30","import_hash":"6d230ffc5a4701c79a011ab03aaf7c96031f518d","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/8048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=8048"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=8048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}