{"id":8056,"date":"2026-10-18T00:16:14","date_gmt":"2026-10-17T21:16:14","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&p=8056"},"modified":"2026-10-18T00:16:14","modified_gmt":"2026-10-17T21:16:14","slug":"elements-agent-asks-for-password-when-trying-to-release-an-item-from-quarantine-or-allow-a-blocked-app","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/elements-agent-asks-for-password-when-trying-to-release-an-item-from-quarantine-or-allow-a-blocked-app\/","title":{"rendered":"Elements Agent asks for password when trying to release an item from quarantine or allow a blocked app"},"content":{"rendered":"

Issue:<\/h3>\n

When trying to release an item from quarantine or allow a blocked app \/ file, Elements Endpoint Protection Agent – App and file control shows the following notification and asks for a password:\u00a0<\/p>\n

"This app can harm your computer. Do you want to restore this app to its original location and let it run? The app is exempt from future malware scans."<\/p>\n

What is the password I need to enter?\u00a0<\/p>\n

Resolution:<\/h3>\n

The password is the password your administrator has set in the Elements Endpoint Protection profile as the Password for releasing blocked or quarantined items<\/strong>\u00a0<\/p>\n

The password cannot be viewed from the profile, since it will only show an asterisk. If you have forgotten the password, you can change it by following these steps:\u00a0<\/p>\n

    \n
  1. Log in to the Elements Security Center portal<\/li>\n
  2. Navigate to the Security configurations ><\/strong> Profiles<\/strong> page<\/li>\n
  3. Select the profile which is in use on the devices<\/li>\n
  4. Go to the Scanning settings <\/strong>page<\/li>\n
  5. Scroll down to the Quarantine <\/strong>section<\/li>\n
  6. Enter a new password to the Password for releasing blocked or quarantined items (optional) <\/strong>field<\/li>\n
  7. Click Save profile<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    When trying to release an item from quarantine or allow a blocked app \/ file, Elements Agent App and file control shows the following notification and asks for a password:\u00a0<\/p>\n

    „This app can harm your computer. Do you want to restore this app to its original location and let it run? The app is exempt from future malware scans.“<\/p>\n

    What is the password I need to enter?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8056","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006137","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-17 21:16:14","import_hash":"cb34d84df73603ee69dbc775cee1348f3120d839","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/8056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=8056"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=8056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}