{"id":8103,"date":"2026-10-18T22:39:22","date_gmt":"2026-10-18T19:39:22","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8103"},"modified":"2026-10-18T22:39:22","modified_gmt":"2026-10-18T19:39:22","slug":"elements-collaboration-protection-license-not-released-after-mailbox-has-been-deleted-from-exchange","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/elements-collaboration-protection-license-not-released-after-mailbox-has-been-deleted-from-exchange\/","title":{"rendered":"Elements Collaboration Protection license not released after mailbox has been deleted from Exchange"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>We have deleted some mailboxes from our Exchange \/ Microsoft Office 365 \/ Azure, but even after deleting the mailboxes the Elements Collaboration Protection <strong>Subscription usage <\/strong>still shows that the license is used. Why is the license not released immediately after deleting a mailbox?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>When a mailbox is deleted on the Azure side, it will take 24 hours before Elements Collaboration Protection marks it as &quot;Unavailable&quot;. These Unavailable mailboxes don&#39;t get removed from the view immediately but\u00a0they also do not reserve any licenses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have deleted some mailboxes from our Exchange \/ Microsoft Office 365 \/ Azure, but even after deleting the mailboxes the Elements Collaboration Protection Subscription usage still shows that the license is used. Why is the license not released immediately after deleting a mailbox?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-8103","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006490","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-18 19:39:22","import_hash":"f036d1ed2c682c1ae24033573dd77c21dc2bea33","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/8103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=8103"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=8103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}