{"id":9039,"date":"2026-10-23T09:27:45","date_gmt":"2026-10-23T06:27:45","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/getting-error-user-already-has-access-to-another-organization-when-trying-to-self-register-elements-collaboration-protection\/"},"modified":"2026-10-23T09:27:45","modified_gmt":"2026-10-23T06:27:45","slug":"getting-error-user-already-has-access-to-another-organization-when-trying-to-self-register-elements-collaboration-protection","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/de\/support-articles\/getting-error-user-already-has-access-to-another-organization-when-trying-to-self-register-elements-collaboration-protection\/","title":{"rendered":"Getting error &#8222;user already has access to another organization&#8220; when trying to self-register Elements Collaboration Protection"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Getting error &quot;user already has access to another organization&quot; when trying to self-register Elements Collaboration Protection.<\/p>\n<h3>Resolution:<\/h3>\n<p>If you are a customer who receives this error message when self registering your Elements Collaboration Protection subscription:\u00a0<\/p>\n<ul>\n<li>If you have already previously bought Elements subscriptions through the same reseller partner, you most likely do not need to follow the self-registration path since the subscription key should already be on your existing Elements company account if the partner sold you a Partner Managed subscription of Elements Collaboration Protection.<\/li>\n<li>If issue persists, try another email address or contact your reseller partner.\u00a0<\/li>\n<\/ul>\n<p>If you are a partner and you are trying to self-register either an Elements Collaboration Protection NFR license or a commercial license you bought for your own organization:<\/p>\n<ul>\n<li>Make sure that the subscription key is not already in your Elements portal&#39;s company level account&#39;s\u00a0<strong>Management &gt; Subscriptions <\/strong>page. An administrator with Identity and Access Management right can from the <strong>Management &gt; Organization Settings &gt; Security administrators <\/strong>page grant everyone access to the Collaboration Protection product.<\/li>\n<li>If the Collaboration Protection subscription is not already on your Elements company level account, open a support case through the Partner Portal.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Getting error &#8222;user already has access to another organization&#8220; when trying to self register Elements Collaboration Protection as a partner<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-9039","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000008361","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-23 06:27:45","import_hash":"3b34eee6f532b28674924c3b70c07942bcd1cd5a","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article\/9039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/media?parent=9039"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/de\/wp-json\/wp\/v2\/support_article_product?post=9039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}