{"id":7002,"date":"2024-08-07T14:35:05","date_gmt":"2024-08-07T11:35:05","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=announcement&#038;p=7002"},"modified":"2026-10-19T13:07:57","modified_gmt":"2026-10-19T10:07:57","slug":"multi-factor-authentication-mfa-mandatory-for-withsecure-accounts","status":"publish","type":"announcement","link":"https:\/\/support.withsecure.com\/en\/announcements\/multi-factor-authentication-mfa-mandatory-for-withsecure-accounts\/","title":{"rendered":"Multi-Factor Authentication (MFA) Mandatory for WithSecure Accounts"},"content":{"rendered":"<h3 data-id=\"overview\">Overview<\/h3>\n<p>Multi-Factor Authentication (MFA) has been mandatory for Elements accounts in Europe and the Americas since May 2024. As of August 1, 2024, users in Asia are also covered by this policy. This requirement will now extend to all remaining WithSecure Business Accounts, including access to:<\/p>\n<ul>\n<li>Partner Portal<\/li>\n<li>WithSecure Community<\/li>\n<li>WithSecure Academy<\/li>\n<\/ul>\n<h3 data-id=\"implementation\">Implementation<\/h3>\n<p>Starting August 2024, users logging into these sites must set up an MFA method. Logging in without MFA will not be possible. Users will see a \u201cKeep Your Account Safe\u201d screen and should follow on-screen instructions to enable MFA:<\/p>\n<figure class=\"entry-image display-large float-none\"><a class=\"embedImage-link\" href=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-44.png.webp\" rel=\"nofollow noopener ugc\" target=\"_blank\"><img decoding=\"async\" class=\"embedImage-img\" src=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-44.png.webp\" srcset=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-44.png.webp 437w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-44-231x300.png.webp 231w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-44-112x146.png.webp 112w\" sizes=\"auto, 100vw\" alt=\"image.png\" height=\"568\" width=\"437\" loading=\"lazy\" data-display-size=\"large\" data-float=\"none\" data-type=\"image\/png\" data-embed-type=\"image\"><\/img><\/a><\/figure>\n<p>Once enabled, users must verify their identity using the chosen method, ensuring only authorized access even if the password is compromised.<\/p>\n<h3 data-id=\"managing-authentication-methods\">Managing Authentication Methods<\/h3>\n<p>Keep your MFA device safe. You will lose access to WithSecure services if you cannot authenticate yourself. Configure a new device before replacing the current one.<\/p>\n<p>To manage your MFA device (add, change, or remove), you use the Elements Security Center portal. Please note that if you do not have an account for WithSecure Elements, you will not be able to access any WithSecure Elements functionality. There is no security risk in using this method.<\/p>\n<p>To manage the device:<\/p>\n<ul>\n<li>Log into the <a href=\"http:\/\/community.withsecure.com\/home\/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fexample.com\" target=\"_new\" rel=\"nofollow noopener ugc\">Elements Security Center<\/a>.<\/li>\n<li>Use the profile icon in the top right to access account settings:<\/li>\n<\/ul>\n<figure class=\"entry-image display-large float-none\"><a class=\"embedImage-link\" href=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45.png.webp\" rel=\"nofollow noopener ugc\" target=\"_blank\"><img decoding=\"async\" class=\"embedImage-img\" src=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45.png.webp\" srcset=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45.png.webp 1876w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-300x37.png.webp 300w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-1024x127.png.webp 1024w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-768x95.png.webp 768w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-1536x191.png.webp 1536w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-447x56.png.webp 447w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-45-1176x146.png.webp 1176w\" sizes=\"auto, 100vw\" alt=\"image.png\" height=\"233\" width=\"1876\" loading=\"lazy\" data-display-size=\"large\" data-float=\"none\" data-type=\"image\/png\" data-embed-type=\"image\"><\/img><\/a><\/figure>\n<ul>\n<li>Use the &#8220;Enable&#8221; or \u201cChange\u201d link next to the Multi-Factor Authentication status:<\/li>\n<\/ul>\n<p>Enable:<\/p>\n<figure class=\"entry-image display-large float-none\"><a class=\"embedImage-link\" href=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46.png.webp\" rel=\"nofollow noopener ugc\" target=\"_blank\"><img decoding=\"async\" class=\"embedImage-img\" src=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46.png.webp\" srcset=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46.png.webp 696w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46-228x300.png.webp 228w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46-447x588.png.webp 447w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-46-111x146.png.webp 111w\" sizes=\"auto, 100vw\" alt=\"image.png\" height=\"915\" width=\"696\" loading=\"lazy\" data-display-size=\"large\" data-float=\"none\" data-type=\"image\/png\" data-embed-type=\"image\"><\/img><\/a><\/figure>\n<p>Change:<\/p>\n<figure class=\"entry-image display-large float-none\"><a class=\"embedImage-link\" href=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47.png.webp\" rel=\"nofollow noopener ugc\" target=\"_blank\"><img decoding=\"async\" class=\"embedImage-img\" src=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47.png.webp\" srcset=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47.png.webp 701w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47-230x300.png.webp 230w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47-447x582.png.webp 447w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-47-112x146.png.webp 112w\" sizes=\"auto, 100vw\" alt=\"image.png\" height=\"913\" width=\"701\" loading=\"lazy\" data-display-size=\"large\" data-float=\"none\" data-type=\"image\/png\" data-embed-type=\"image\"><\/img><\/a><\/figure>\n<ul>\n<li>Add or remove MFA devices as needed. To replace a device, please remove the current one and then add the new one:<\/li>\n<\/ul>\n<figure class=\"entry-image display-large float-none\"><a class=\"embedImage-link\" href=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48.png.webp\" rel=\"nofollow noopener ugc\" target=\"_blank\"><img decoding=\"async\" class=\"embedImage-img\" src=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48.png.webp\" srcset=\"https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48.png.webp 554w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48-203x300.png.webp 203w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48-447x660.png.webp 447w, https:\/\/support.withsecure.com\/wp-content\/smush-webp\/2026\/10\/image-48-99x146.png.webp 99w\" sizes=\"auto, 100vw\" alt=\"image.png\" height=\"818\" width=\"554\" loading=\"lazy\" data-display-size=\"large\" data-float=\"none\" data-type=\"image\/png\" data-embed-type=\"image\"><\/img><\/a><\/figure>\n<p>MFA changes in the Elements Security Center apply to the Partner Portal, Community, and WithSecure Academy websites. <\/p>\n<h3 data-id=\"previous-announcement\">Previous Announcement<\/h3>\n<p>For more details on the initial MFA enforcement announcement made in March 2024, please refer to <a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/31293-withsecure-business-accounts-multi-factor-authentication-enforcement\" rel=\"nofollow noopener ugc\" target=\"_blank\">this article<\/a>.<\/p>\n<h3 data-id=\"need-help\">Need Help?<\/h3>\n<p>For assistance with enabling MFA or questions about the process, consult our <a href=\"http:\/\/community.withsecure.com\/home\/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fwww.withsecure.com%2Fuserguides%2Fproduct.html%23business%2Felements-welcome%2Flatest%2Fen%2Ftask_D22D2681653349AB85738BC73A512B54-latest-en\" rel=\"nofollow noopener ugc\" target=\"_blank\">MFA Setup Guide<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Multi-Factor Authentication (MFA) has been mandatory for Elements accounts in Europe and the Americas since May 2024. As of August 1, 2024, users in Asia are also covered by&hellip;<\/p>\n","protected":false},"template":"","announcement_category":[142],"class_list":["post-7002","announcement","type-announcement","status-publish","hentry"],"acf":{"source_system":"vanilla-import","import_hash":"3c7fcd8a1ae75c376159d53e7a41017668fb6610","vanilla_article_id":31343,"legacy_author":"LiselotteP","vanilla_url":"https:\/\/community.withsecure.com\/announcements-en\/kb\/articles\/31343-multi-factor-authentication-mfa-mandatory-for-withsecure-accounts","vanilla_category_id":142,"machine_translated":false},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/announcement"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7002\/revisions"}],"predecessor-version":[{"id":8381,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7002\/revisions\/8381"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=7002"}],"wp:term":[{"taxonomy":"announcement_category","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement_category?post=7002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}