{"id":7103,"date":"2025-01-21T11:51:41","date_gmt":"2025-01-21T09:51:41","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=announcement&p=7103"},"modified":"2026-10-19T13:09:11","modified_gmt":"2026-10-19T10:09:11","slug":"withsecure-elements-no-support-for-old-clients","status":"publish","type":"announcement","link":"https:\/\/support.withsecure.com\/en\/announcements\/withsecure-elements-no-support-for-old-clients\/","title":{"rendered":"WithSecure Elements \u2013 No support for old clients"},"content":{"rendered":"

As previously announced, support for all older Elements clients has ended at the end of 2024. <\/p>\n

Part of this end of life process for the older versions is for WithSecure to remove old backend services for delivering updates. This is due to our demerger from F-Secure.<\/p>\n

This means that all engine and definition updates for these older non-supported versions have ended. For continued protection, please ensure that ALL your devices are using the latest supported WithSecure branded Elements version. It is a free update for customer with valid subscriptions, there is no need to purchase anything new.<\/p>\n

For more details, please refer to the official announcement<\/a> <\/p>\n

Checking for unsupported Elements clients<\/strong><\/h2>\n

It is possible for the Elements security administrator to check for unsupported clients. Navigate to “Home<\/strong> \/ Endpoint Protection<\/strong> \/ Issues<\/strong>” in the Elements Security Center to find information on outdated clients.<\/p>\n

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Automatic updates for Elements Clients<\/strong><\/h2>\n

Clients automatically update to the supported WithSecure branded versions, but there could be valid reasons why they have not yet done so:<\/p>\n