{"id":7212,"date":"2025-09-18T14:30:04","date_gmt":"2025-09-18T11:30:04","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=announcement&#038;p=7212"},"modified":"2026-10-19T13:10:22","modified_gmt":"2026-10-19T10:10:22","slug":"system-maintenance-monday-29th-september-2025-delays-in-response-action-processing","status":"publish","type":"announcement","link":"https:\/\/support.withsecure.com\/en\/announcements\/system-maintenance-monday-29th-september-2025-delays-in-response-action-processing\/","title":{"rendered":"System Maintenance: Monday 29th September 2025 &#8211; Delays in Response Action processing"},"content":{"rendered":"<p><strong>UPDATE 2025-09-29 (18.00 UTC): <\/strong>Maintenance has been successfully completed. All deferred Response Actions have now been fully processed and normal processing has resumed.<\/p>\n<p><strong>UPDATE:<\/strong> We have now updated the schedule for this maintenance, after receiving feedback. Please note the date AND time have changed.<\/p>\n<p>We need to perform some important maintenance on the Elements systems related to processing <strong>Response Actions<\/strong>. This maintenance is planned to start at <strong>16.00 UTC<\/strong> on <strong>Monday<\/strong> <strong>September 29th<\/strong>, and is expected to take three hours to complete.<\/p>\n<p>During the maintenance period:<\/p>\n<ul>\n<li>New Response Actions sent will not appear on the list of actions until maintenance is completed.<\/li>\n<li>The status of running Response Actions will not be updated.<\/li>\n<\/ul>\n<p>After the maintenance period is completed, the system will fully process all Response Actions, and show the correct information in the Elements Security Center.<\/p>\n<p>We apologize for any inconvenience this maintenance break may cause our customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UPDATE 2025-09-29 (18.00 UTC): Maintenance has been successfully completed. All deferred Response Actions have now been fully processed and normal processing has resumed. UPDATE: We have now updated the schedule&hellip;<\/p>\n","protected":false},"template":"","announcement_category":[142],"class_list":["post-7212","announcement","type-announcement","status-publish","hentry"],"acf":{"source_system":"vanilla-import","import_hash":"91072687e4373f1e192e23257ba1c7528788e9ba","vanilla_article_id":32250,"legacy_author":"AndyF_WS","vanilla_url":"https:\/\/community.withsecure.com\/announcements-en\/kb\/articles\/32250-system-maintenance-monday-29th-september-2025-delays-in-response-action-processing","vanilla_category_id":142,"machine_translated":false},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/announcement"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7212\/revisions"}],"predecessor-version":[{"id":8709,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement\/7212\/revisions\/8709"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=7212"}],"wp:term":[{"taxonomy":"announcement_category","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/announcement_category?post=7212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}