{"id":14,"date":"2025-11-06T07:43:24","date_gmt":"2025-11-06T07:43:24","guid":{"rendered":"https:\/\/ws-sup.fi-s.seravo.com\/?page_id=14"},"modified":"2026-10-27T14:37:43","modified_gmt":"2026-10-27T12:37:43","slug":"homepage","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/","title":{"rendered":"Homepage"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h1 class=\"wp-component-heading text--h1 wp-component-content__title\">\n    WithSecure <span class=\"gradient-text\">Support<\/span><\/h1>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Support for all your needs in one place.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" data-addsearch-results-url=\"\/en\/search\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n        <\/section>\n\n\n<section\n    class=\"wp-block-service-status edwp-block js-wp-block-service-status\"\n    >\n    <div class=\"wp-block-service-status__container\">\n                <div id=\"status-container\" class=\"banner-layout\" style=\"--status-max-width: 1476px\"><\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-one-column-block edwp-block js-wp-block-one-column-block wp-block-one-column-block--content-1 layout--spacing-xxxl-top layout--none-bottom\"\n    >\n    <div class=\"wp-block-one-column-block__container\">\n                                                                                                                            <div class=\"wp-component-paragraph wp-block-one-column-block__paragraph fade-in\">\n    <h4 style=\"text-align: center;\">Quick links<\/h4>\n<\/div>\n                                                                                <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-buttons edwp-block wp-block-buttons--align-center wp-block-buttons--align-center-mobile layout--spacing-m-top layout--spacing-l-bottom\"\n            >\n        <div class=\"wp-block-buttons__container row-load\">\n            <a class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/support.withsecure.com\/en\/download\/\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/connect.withsecure.com\/\">API and integrations<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a><a class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/network-addresses-for-withsecure-elements-cloud-managed-products\">Network addresses<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/support.withsecure.com\/userguides\/\">Uninstall a product<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a><a class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/support.withsecure.com\/en\/support-tools\/\">Support tools<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a><a class=\"wp-component-button btn btn--tertiary\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/renew-subscription\/\">Renew license<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>        <\/div>\n    <\/section>\n\n\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-2 layout--spacing-xxl-top layout--spacing-xxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Browse by topic<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Get up and running        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Deploy agents, download installers, and configure your portal.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/quick-start\/\">Quick start guides<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/technical-training\/elements-xm-training\/\">Elements XM technical training<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/technical-training\/elements-xdr-training\/\">Elements XDR technical training<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button is-align-right\" href=\"https:\/\/support.withsecure.com\/en\/get-started\/\">Get started<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#arrow'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Fix &amp; diagnose        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Troubleshoot product issues and run diagnostics. Each tool targets a specific symptom. Pick the one that matches your situation.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/\">Support articles<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/connectivitytool\/ConnectionChecker.exe\">Agent not connecting to the backend<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/FSAUA-Reset\/fsaua-reset.exe\">Definitions out of date or updates stalled<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button is-align-right\" href=\"https:\/\/support.withsecure.com\/en\/support-tools\/\">View all support tools<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#arrow'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Partners and MSPs        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Common Partner Portal tasks: login issues, adding users, managing customer subscriptions, and renewals.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/getting-an-error-of-your-login-to-withsecure-partner-portal-failed-when-logging-into-partner-portal\/\">Partner Portal login failed error<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-add-a-new-user-to-the-partner-portal\/\">Adding users to Partner Portal<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-order-evaluation-license-for-a-new-customer-in-the-withsecure-partner-portal\/\">Order a trial for a new customer<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-can-a-reseller-partner-decrease-or-increase-the-number-of-licenses-for-an-existing-renewable-yearly-subscription-in-the-partner-portal\/\">Increase or decrease licenses<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/elements.withsecure.com\/apps\/subscriptions\/table\">Manage subscription keys<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/renew-subscription\/\">Renew a subscription<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/elements-welcome\/latest\/en\/mfa-latest-en\">Setup MFA for the first time<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-reset-two-factor-authentication-2fa-for-a-withsecure-business-account-elements-partner-portal-eservice-portal-user-account\/\">Reset MFA<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button is-align-right\" href=\"https:\/\/partner.withsecure.com\/\">Open Partner Portal<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#arrow'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Stay informed        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Product announcements, changelogs, and lifecycle information for all WithSecure products.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/product-updates\/\">Product announcements<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/changelogs\/\">Product changelogs<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/supported-product-versions\/\">Supported product versions<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                                                            <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/general-product-lifecycle-policies\/\">General product lifecycle policies<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-2 layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Other resources<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Report a vulnerability        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Found a security issue in a WithSecure product? Our Vulnerability Reward Program accepts responsible disclosures. Rewards range from EUR 500 to EUR 18,000.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/www.withsecure.com\/en\/about-us\/vulnerability-reward-program\/\" target=\"_blank\" rel=\"noopener\">Report a vulnerability<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#offsite'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                WithSecure\u2122 Connect        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Integration options, APIs, and prebuilt integrations for MSPs. Automate provisioning, operations, and security event flows across your customer environments.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/connect.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">Explore Connect<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#offsite'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-one-column-block edwp-block js-wp-block-one-column-block wp-block-one-column-block--content-2 layout--spacing-xxxl-top layout--none-bottom\"\n    >\n    <div class=\"wp-block-one-column-block__container\">\n                                                                                                                            <div class=\"wp-component-paragraph wp-block-one-column-block__paragraph fade-in\">\n    <p style=\"text-align: center;\">Can't find what you're looking for? Our support team is here to help.<\/p>\n<\/div>\n                                                                                <\/div>\n<\/section>\n\n\n    <section\n        class=\"wp-block-buttons edwp-block wp-block-buttons--align-center wp-block-buttons--align-center-mobile layout--spacing-xs-top layout--spacing-xxl-bottom\"\n            >\n        <div class=\"wp-block-buttons__container row-load\">\n            <a class=\"wp-component-button btn btn--primary\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/\">Contact support<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#arrow'><\/use>\n            <\/svg><\/a>        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":30,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":9223,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/9223"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}