{"id":2225,"date":"2026-05-05T10:50:46","date_gmt":"2026-05-05T09:50:46","guid":{"rendered":"https:\/\/ws-sup.fi-s.seravo.com\/?page_id=2225"},"modified":"2026-06-02T12:36:20","modified_gmt":"2026-06-02T09:36:20","slug":"email-support","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/contact-support\/email-support\/","title":{"rendered":"Email support"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Email Support<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Submit a support request and a WithSecure engineer will follow up by email.<br \/>\nFor faster resolution, attach a WSDIAG diagnostic file if you can.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" style=\"--addsearch-searchbar-max-width: 600px;\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-service-status edwp-block js-wp-block-service-status\"\n    >\n    <div class=\"wp-block-service-status__container\">\n                <div id=\"status-container\" class=\"banner-layout\" style=\"--status-max-width: 1476px\"><\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-support-request-form edwp-block layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-support-request-form__container\">\n        \n        <form id=\"supportRequestForm\" class=\"wp-block-support-request-form__form\" name=\"supportRequestForm\" novalidate>\n            <div class=\"wp-block-support-request-form__grid\">\n                <div class=\"wp-block-support-request-form__column\">\n                    <h4 class=\"wp-block-support-request-form__section-title\">Your Contact Information<\/h4>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-firstName\">First Name *<\/label>\n                        <input type=\"text\" id=\"srf-firstName\" name=\"firstName\" maxlength=\"39\" required>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-lastName\">Last Name *<\/label>\n                        <input type=\"text\" id=\"srf-lastName\" name=\"lastName\" maxlength=\"39\" required>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-email\">Email *<\/label>\n                        <input type=\"email\" id=\"srf-email\" name=\"email\" maxlength=\"80\" required>\n                        <small class=\"wp-block-support-request-form__hint\">Please ensure the email address is correct so we can contact you when needed.<\/small>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-phone\">Phone *<\/label>\n                        <input type=\"tel\" id=\"srf-phone\" name=\"phone\" maxlength=\"40\" pattern=\"[+]?\\d+\" required>\n                        <small class=\"wp-block-support-request-form__hint\">Phone number should be in international format.<\/small>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-customerNumber\">Customer Number<\/label>\n                        <input type=\"text\" id=\"srf-customerNumber\" name=\"customerNumber\" maxlength=\"80\">\n                        <small class=\"wp-block-support-request-form__hint\">This is the Customer Number stated in your license certificate.<\/small>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-language\">Language *<\/label>\n                        <select id=\"srf-language\" name=\"language\" required>\n                            <option disabled selected value><\/option>\n                            <option value=\"English\">English<\/option>\n                            <option value=\"German\">Deutsch<\/option>\n                            <option value=\"French\">Fran\u00e7ais<\/option>\n                            <option value=\"Swedish\">Svenska<\/option>\n                            <option value=\"Finnish\">Suomi<\/option>\n                            <option value=\"Japanese\">\u65e5\u672c\u8a9e<\/option>\n                        <\/select>\n                    <\/div>\n                <\/div>\n\n                <div class=\"wp-block-support-request-form__column\">\n                    <h4 class=\"wp-block-support-request-form__section-title\">Product Details<\/h4>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-productName\">Product Name *<\/label>\n                        <select id=\"srf-productName\" name=\"productName\" required>\n                            <option disabled selected value><\/option>\n                            <option value=\"Atlant\">Atlant<\/option>\n                            <option value=\"Business Suite\">Business Suite<\/option>\n                            <option value=\"Cloud Protection for Salesforce\">Cloud Protection for Salesforce<\/option>\n                            <option value=\"Countercept\">Countercept<\/option>\n                            <option value=\"Elements Collaboration Protection\">Elements Collaboration Protection<\/option>\n                            <option value=\"Elements Endpoint Detection &amp; Response\">Elements Endpoint Detection &amp; Response<\/option>\n                            <option value=\"Elements Endpoint Protection\">Elements Endpoint Protection<\/option>\n                            <option value=\"Elements Exposure Management\">Elements Exposure Management<\/option>\n                            <option value=\"Elements Identity Security\">Elements Identity Security<\/option>\n                            <option value=\"Elements Managed Detection &amp; Response\">Elements Managed Detection &amp; Response<\/option>\n                            <option value=\"Elements Vulnerability Management\">Elements Vulnerability Management<\/option>\n                            <option value=\"Learning Management System\">Learning Management System<\/option>\n                            <option value=\"Messaging Security Gateway\">Messaging Security Gateway<\/option>\n                            <option value=\"Partner Portal\">Partner Portal<\/option>\n                        <\/select>\n                    <\/div>\n\n                    <h4 class=\"wp-block-support-request-form__section-title\">Case<\/h4>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-subject\">Subject *<\/label>\n                        <input type=\"text\" id=\"srf-subject\" name=\"subject\" maxlength=\"40\" required>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <label for=\"srf-description\">Describe the problem in detail *<\/label>\n                        <textarea id=\"srf-description\" name=\"description\" maxlength=\"32000\" rows=\"6\" required><\/textarea>\n                    <\/div>\n\n                    <div class=\"wp-block-support-request-form__field\">\n                        <h4 class=\"wp-block-support-request-form__section-title\">Attach files to this request<\/h4>\n                        <p class=\"wp-block-support-request-form__attachments-note\">\n                            <small>Note: Some web browsers cannot attach multiple files.<\/small>\n                        <\/p>\n                        <label for=\"srf-attachments\" class=\"wp-block-support-request-form__attachments-button\">Select file<\/label>\n                        <input type=\"file\" id=\"srf-attachments\" name=\"attachments\" multiple class=\"wp-block-support-request-form__attachments-input\">\n\n                        <div id=\"srf-file-upload-filename\" class=\"wp-block-support-request-form__attachments-list\"><\/div>\n                        <ul class=\"wp-block-support-request-form__attachments-hints\">\n                            <li><small>Total size of attached files should be under 100MB.<\/small><\/li>\n                            <li><small>Up to 10 files can be attached.<\/small><\/li>\n                            <li><small>Empty files will be discarded.<\/small><\/li>\n                        <\/ul>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            \n            <div class=\"wp-block-support-request-form__recaptcha\">\n                <div class=\"g-recaptcha\"\n                     data-sitekey=\"6Lfm_RcmAAAAAGkFS_oatI2Bk4vIqeqPATapaWpr\"\n                     data-callback=\"srfRecaptchaDone\"\n                     data-expired-callback=\"srfRecaptchaExpired\"><\/div>\n            <\/div>\n\n            <p class=\"wp-block-support-request-form__privacy-notice\">\n                WithSecure Technical Support may access your Elements portal to resolve your request.\n                <a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32269-withsecure-technical-support-engineer-elements-portal-access-during-a-support-request\"\n                   target=\"_blank\" rel=\"noopener noreferrer\">Read more<\/a>\n            <\/p>\n\n            <div class=\"wp-block-support-request-form__submit-wrapper\">\n                <button type=\"submit\" class=\"btn btn--primary wp-block-support-request-form__submit\">\n                    Submit\n                <\/button>\n            <\/div>\n        <\/form>\n\n        <div class=\"wp-block-support-request-form__modal\" hidden>\n            <div class=\"wp-block-support-request-form__modal-content\">\n                <div class=\"wp-block-support-request-form__modal-success\" hidden>\n                    <h2>Thank You!<\/h2><br>\n                    <h3>Dear Customer,<\/h3><br>\n                    <p>Thank you for contacting Customer Care. We will soon send you an automatic email to acknowledge your request. Our Technical Support Engineer will contact you as soon as possible.<\/p>\n                    <p>When contacting our Customer Care about this service request, please use the ID mentioned in the email as a reference. To send us additional information about your service request, reply to the email without editing the subject.<\/p><br>\n                    <p>WithSecure Customer Care<\/p><br>\n                <\/div>\n                <p class=\"wp-block-support-request-form__modal-message\"><\/p>\n                <button type=\"button\" class=\"wp-block-support-request-form__modal-close btn btn--primary\">Close<\/button>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-accordion edwp-block layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-accordion__container\">\n        <div class=\"wp-block-accordion__box\">\n            <div class=\"wp-component-content wp-component-content--default wp-component-content--centered wp-block-accordion__content fade-in\">\n            <h2 class=\"wp-component-heading text--h4 wp-component-content__title\">\n    Tip: Attach a WSDIAG file to speed up your request<\/h2>                <\/div>            <div class=\"wp-block-accordion__items\">\n                <div class=\"wp-component-accordion-item row-load wp-component-accordion-item--default wp-component-accordion-item--overlap js-wp-component-accordion-item-group\">\n            <div class=\"wp-component-accordion-item__item js-wp-component-accordion-item-item\">\n                        <button\n                id=\"block_8e1963b3c1c0c893219ea6dc6c828839-accordion-summary-0\"\n                class=\"wp-component-accordion-item__title js-wp-component-accordion-item-title\"\n                type=\"button\"\n                aria-expanded=\"false\"\n                aria-controls=\"block_8e1963b3c1c0c893219ea6dc6c828839-accordion-0\">\n                <span class=\"wp-component-accordion-item__inner-title\">\n                                                            <span>How to create and send WSDIAG file?<\/span>\n                <\/span>\n                <div class=\"wp-component-accordion-item__toggle\">\n                    <svg class='edwp-icon edwp-icon--lrg js-icon wp-component-accordion-item__toggle__icon' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg>                <\/div>\n            <\/button>\n            <div\n                id=\"block_8e1963b3c1c0c893219ea6dc6c828839-accordion-0\"\n                class=\"wp-component-accordion-item__content js-wp-component-accordion-item-content\"\n                aria-labelledby=\"block_8e1963b3c1c0c893219ea6dc6c828839-accordion-summary-0\"\n                role=\"region\">\n                <div class=\"wp-component-accordion-item__content__inner\">\n                    <div class=\"wp-component-accordion-item__content__box\">\n                        <div class=\"wp-component-paragraph wp-component-accordion-item__content-text\">\n    <div class=\"businessRichtext parbase aem-GridColumn aem-GridColumn--default--12\">\n<p>If you encounter technical problems with your product and need further assistance, kindly create and send an\u00a0WSDIAG file to our technical support.<\/p>\n<p>You can create the\u00a0WSDIAG file using the Support Tool program provided with the product. This program gathers vital information about your system and its configuration, which includes product details, operating system logs, and system settings.<\/p>\n<p>Information collected by our program will be treated with utmost confidentiality. Read more about our Support Tool privacy policy\u00a0<a href=\"https:\/\/www.f-secure.com\/en\/legal\/privacy\/support-tool\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><b>For Windows<\/b><\/p>\n<p>Note: Support Tool requires you to be logged in as an administrator.<\/p>\n<ol>\n<li>Click Start<\/li>\n<li>Select All Programs &gt; (WithSecure product) &gt; Support Tool<\/li>\n<li>Select Run diagnostics<\/li>\n<li>Once the tool completes gathering information, it will create the output file on your desktop. The name of the archive file is fsdiag.zip. Do note that the file size may be as large as 100MB.<\/li>\n<li>Attach the file to your support request. Our technical support will handle the request and reply to you.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b>For Mac OS<\/b><\/p>\n<ol>\n<li>Go to Finder &gt; Applications &gt; WithSecure<\/li>\n<li>Select the Support Tool app<\/li>\n<li>Select Run diagnostics<\/li>\n<li>Once the tool completes gathering information, choose a location for the output file and save it there. The name of the archive file is fsdiag.tar.gz. Do note that the file size may be as large as 100MB.<\/li>\n<li>Attach the file to your support request. Our technical support will handle the request and reply to you.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b>For Linux<\/b><\/p>\n<ol>\n<li>Follow the instruction for applicable Linux product provided in the article\u00a0<a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/5514-how-do-i-create-an-fsdiag-file-on-linux-systems\" target=\"_blank\" rel=\"noopener noreferrer\">How do I create an WSDIAG file on Linux systems<\/a>?<\/li>\n<li>Collect the archive file fsdiag.tar.gz. Product name and date of collection may be included in the file name, depending on the products.<\/li>\n<li>Attach the file to your support request. Our technical support will handle the request and reply to you.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b>Still got questions about WSDIAG?<\/b><\/p>\n<p><a href=\"https:\/\/support.withsecure.com\/en\/search\/#q=wsdiag&#038;f-language=English&#038;f-source=CommunityKB_WS\">WSDIAG articles<\/a><\/p>\n<\/div>\n<\/div>\n                                                                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":2210,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2225","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email support - WithSecure\u2122<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/email-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email support - WithSecure\u2122\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.withsecure.com\/en\/contact-support\/email-support\/\" \/>\n<meta property=\"og:site_name\" content=\"WithSecure\u2122\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-02T09:36:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.withsecure.com\\\/en\\\/contact-support\\\/email-support\\\/\",\"url\":\"https:\\\/\\\/support.withsecure.com\\\/en\\\/contact-support\\\/email-support\\\/\",\"name\":\"Email support - 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