{"id":2270,"date":"2026-05-06T11:11:46","date_gmt":"2026-05-06T10:11:46","guid":{"rendered":"https:\/\/ws-sup.fi-s.seravo.com\/?page_id=2270"},"modified":"2026-05-28T15:38:39","modified_gmt":"2026-05-28T12:38:39","slug":"support-tools","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/support-tools\/","title":{"rendered":"Support tools"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Support tools<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Diagnostic and remediation tools built by WithSecure engineers.<br \/>\nUse these when standard troubleshooting steps haven&#8217;t resolved the issue.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-one-column-block edwp-block js-wp-block-one-column-block wp-block-one-column-block--content-1 layout--spacing-xxxl-top layout--none-bottom\"\n    >\n    <div class=\"wp-block-one-column-block__container\">\n                                                                                                                            <div class=\"wp-component-paragraph wp-block-one-column-block__paragraph fade-in\">\n    <p><strong><span class=\"notice-label\">Note: <\/span>Follow the instructions provided with each tool before proceeding.<\/strong><\/p>\n<\/div>\n                                                                                <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Windows<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Support Tool (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: something seems wrong and you need a diagnostic report to share with support. Gathers detailed information about your system and its configuration for troubleshooting.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/wsdiag_standalone.exe?_gl=1*1vzq761*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTU2NCRqMjIkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32396-how-to-create-or-generate-a-wsdiag-diagnostics-file-on-a-windows-computer?_gl=1*1hwht2s*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY1NzMzJGo1OSRsMCRoMTY3NjI4MTEyMQ..\">Instructions<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                WithSecure Connectivity Tool        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: your agent isn&#039;t connecting, or you want to verify connectivity before installing. Checks whether a host can reach the WithSecure backend systems. Run before product installation or to rule out connectivity as the cause of an issue.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/connectivitytool\/ConnectionChecker.exe?_gl=1*1bbw3no*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTcwOSRqNCRsMCRoMTc5MTMxNzMyMQ..\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                FSAUA-reset Tool        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: virus definitions are out of date or automatic updates have stopped working. Resets the WithSecure Automatic Update Agent (FSAUA). Works on Client Security, Server Security, Email and Server Security, and Elements EPP for Computers.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/FSAUA-Reset\/fsaua-reset.exe?_gl=1*5i297m*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTczNiRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Uninstallation Tool        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: normal product uninstallation has failed. Force-removes WithSecure products from Windows. Works on Business Suite, Email and Server Security, Elements EPP for Computers, and Elements EDR.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/uninstallationtool\/WsUninstallationTool.exe?_gl=1*9bz0oj*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTczNiRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/uninstallationtool\/readme.txt?_gl=1*kqfg2n*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY1OTQ4JGo2MCRsMCRoMTY3NjI4MTEyMQ..\">Readme file<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Mac OS<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Support Tool (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: something seems wrong and you need a diagnostic report to share with support. Gathers detailed information about your system and its configuration for troubleshooting.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/mac\/Support%20Tool.zip?_gl=1*tw96uz*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTg2OSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32438-how-do-i-generate-wsdiag-diagnostic-logs-on-withsecure-mac-products?_gl=1*1jledo7*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MDE1JGo1OCRsMCRoMTY3NjI4MTEyMQ..\">Instructions<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Uninstallation Tool        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: normal product uninstallation has failed. Force-removes WithSecure products from Mac. Works on Client Security for Mac and Elements EPP for Computers for Mac.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/uitool\/mac\/MacProtection\/uninstall_MacProtection\/uninstall.zip?_gl=1*491hax*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTg2OSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/uitool\/mac\/MacProtection\/readme.txt?_gl=1*cob7ko*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MDE1JGo1OCRsMCRoMTY3NjI4MTEyMQ..\">Readme file<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Linux<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Support Tool (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Use when: something seems wrong and you need a diagnostic report to share with support. Gathers detailed information about your system and its configuration for troubleshooting.            <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/linux\/fsdiag.zip?_gl=1*1415916*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNjAyOSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/5514-how-do-i-create-an-wsdiag-file-on-linux-systems?_gl=1*1c5bqpw*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MTcyJGo2MCRsMCRoMTY3NjI4MTEyMQ..\">Instructions<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2270","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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