{"id":4669,"date":"2026-10-19T12:06:58","date_gmt":"2026-10-19T09:06:58","guid":{"rendered":"https:\/\/support.withsecure.com\/?page_id=4669"},"modified":"2026-10-19T12:06:58","modified_gmt":"2026-10-19T09:06:58","slug":"support-articles","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/support-articles\/","title":{"rendered":"Support articles"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Support articles<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Find clear, step-by-step solutions to common WithSecure issues across installation, configuration, updates, and product performance.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" data-addsearch-results-url=\"\/en\/search\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-service-status edwp-block js-wp-block-service-status\"\n    >\n    <div class=\"wp-block-service-status__container\">\n                <div id=\"status-container\" class=\"banner-layout\" style=\"--status-max-width: 1476px\"><\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-blue-2 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    Extended Detection and Response<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/extended-detection-and-response\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block wp-block-content-list--grouped layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <div class=\"wp-block-content-list__groups\">\n                                    <div class=\"wp-block-content-list__group\">\n                        <h3 class=\"wp-component-heading text--h4 wp-block-content-list__group-title wp-block-content-list__header--linked wp-block-content-list__header--blue-2\">\n    <a class=\"wp-block-content-list__header-link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/collaboration-protection\/\">Collaboration Protection<\/a><\/h3>                        <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-18T19:39:22+00:00\">October 18, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/elements-collaboration-protection-license-not-released-after-mailbox-has-been-deleted-from-exchange\/\">\n                <p class=\"wp-block-content-list__title\">Elements Collaboration Protection license not released after mailbox has been deleted from Exchange<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>We have deleted some mailboxes from our Exchange \/ Microsoft Office 365 \/ Azure, but even after deleting the mailboxes the Elements Collaboration Protection <strong>Subscription usage <\/strong>still shows that the license is used. Why is the license not released immediately after deleting a mailbox?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>When a mailbox is deleted on the Azure side, it will take 24 hours before Elements Collaboration Protection marks it as &quot;Unavailable&quot;. These Unavailable mailboxes don&#39;t get removed from the view immediately but\u00a0they also do not reserve any licenses.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-18T12:45:31+00:00\">October 18, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-have-elements-collaboration-protection-protect-newly-added-mailboxes-sharepoint-and-teams-assets-and-onedrive-drives\/\">\n                <p class=\"wp-block-content-list__title\">How to have Elements Collaboration Protection protect newly-added mailboxes, SharePoint and Teams assets and OneDrive drives?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>If we have new users added to our Microsoft Azure tentant, how to have Elements Collaboration Protection protect newly-added mailboxes, SharePoint and Teams assets and OneDrive drives?<\/p>\n<h5>Resolution:<\/h5>\n<p>To have newly added users assets automatically protected by Elements Collaboration Protection, follow these steps:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Collaboration Protection &gt; Cloud services <\/strong>page<\/li>\n<li>Click on the cloud service\u00a0\n<ol>\n<li>From the <strong>Exchange <\/strong>tab, enable <strong>Automatically protect newly-added mailboxes<\/strong><\/li>\n<li>From the <strong>SharePoint <\/strong>tab, enable <strong>Automatically protect newly-added SharePoint and Teams assets<\/strong><\/li>\n<li>From the <strong>OneDrive <\/strong>tab, enable\u00a0<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Note that <strong>Teams <\/strong>shares this setting with <strong>SharePoint<\/strong>.\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-18T08:33:44+00:00\">October 18, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/onedrive-sharepoint-and-teams-protection-status-goes-to-disabled-or-disconnected-state-repeatedly\/\">\n                <p class=\"wp-block-content-list__title\">OneDrive, SharePoint and Teams protection status goes to disabled or disconnected state repeatedly<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>We have tried enabling Elements Collaboration protection for OneDrive, SharePoint and Teams on the <strong>Cloud services <\/strong>page in the Elements Security Center portal, but the protection status for them goes to disabled or disconnected state repeatedly even if we try to re-enable the proction.<\/p>\n<p>Why is the protection status for OneDrive, SharePoint and Teams randomly disabled?<\/p>\n<h5>Resolution:<\/h5>\n<p>This can happen in two cases:<\/p>\n<p><strong>Permission issue: <\/strong>You need to make sure from Azure that the permissions for the Elements Collaboration Protection app have not been revoked.\u00a0<\/p>\n<p><strong>Microsoft issue<\/strong> <strong>(invalid token):<\/strong> Reauthentication is required. The should be a connect button under SharePoint tab when you are in the <strong>cloud services<\/strong> view and you have clicked the cloud service. Press that, and follow the on-screen instructions.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n                    <\/div>\n                                    <div class=\"wp-block-content-list__group\">\n                        <h3 class=\"wp-component-heading text--h4 wp-block-content-list__group-title wp-block-content-list__header--linked wp-block-content-list__header--blue-2\">\n    <a class=\"wp-block-content-list__header-link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/endpoint-detection-and-response\/\">Endpoint Detection and Response<\/a><\/h3>                        <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-18T08:13:53+00:00\">October 18, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/is-it-possible-to-automatically-isolate-a-device-from-the-network-when-an-infected-file-on-a-device-is-detected\/\">\n                <p class=\"wp-block-content-list__title\">Is it possible to automatically isolate a device from the network when an infected file on a device is detected?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Is it possible to automatically isolate a device from the network with Elements Endpoint Protection Agent when an infected \/ malicious file on a device is found?<\/p>\n<h5>Resolution:<\/h5>\n<p>If a file is detected as malicious by Elements Endpoint Protection&#39;s real-time scanning or DeepGuard features, the device cannot be automatically set to be isolated from the network. When real-time scanning or DeepGuard detect a file, the Elements Agent will either Block, Quarantine or Delete the file based on the action on infection setting in the device profile.\u00a0<\/p>\n<p>Only if Elements Detection and Response (EDR) detects a medium or higher risk level detection on a device, can it be set to isolate the device from the network. This is done using the <strong>Automated actions <\/strong>rule which is an EDR feature.\u00a0<\/p>\n<p>To create an Automated actions rule for your devices:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; Automated actions <\/strong>page<\/li>\n<li>Select the <strong>General <\/strong>page<\/li>\n<li>Click <strong>Add rule<\/strong><\/li>\n<li>Enter a name for the rule<\/li>\n<li>Select <strong>Rule type <\/strong>as <strong>Endpoint<\/strong><\/li>\n<li>Select response as <strong>Device isolation<\/strong><\/li>\n<li>Select the organizations the rule applies to (this setting is for partners)<\/li>\n<li>Select if the rule should apply to also devices which have been classified as &quot;critical&quot;<\/li>\n<li>Select the <strong>risk leve<\/strong>l when the rule should be triggered<\/li>\n<li>Select <strong>schedule <\/strong>as <strong>Continuous<\/strong><\/li>\n<li>Click <strong>Add<\/strong><\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-17T17:55:33+00:00\">October 17, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/elements-devices-isolation-status-is-stuck-on-pending\/\">\n                <p class=\"wp-block-content-list__title\">Elements device&#8217;s isolation status is stuck on pending<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When Elements Endpoint Detection and Response (EDR) detected a high or severe level risk on a device, the automatic network isolation feature triggered a host isolation but it didn&#39;t isolate the computer. The network isolation state remains pending on the portal.\u00a0<\/p>\n<p>What can cause the automated isolation action to fail?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>Ensure your Windows Defender firewall is controlled by WithSecure and that you do not have firewall rules or configurations via GPO. Rules and configurations created via GPO override any firewall rules created by the WithSecure firewall profile, even isolation rules.\u00a0<a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/5529-url-addresses-for-f-secure-update-services\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-17T12:05:47+00:00\">October 17, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/does-the-elements-endpoint-detection-and-response-edr-sensor-need-to-reach-the-internet-to-work\/\">\n                <p class=\"wp-block-content-list__title\">Does the Elements Endpoint Detection and Response (EDR) sensor need to reach the Internet to work?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Is the Elements Endpoint Detection and Response (EDR) sensor required to connect to the Internet and \/ or WithSecure back-end services to work?<\/p>\n<h5>Resolution:<\/h5>\n<p>The Elements Endpoint Detection and Response sensor needs to be able to reach the internet and the WithSecure back-end services to work, since the detections are processed and shown only in the Elements Security Center portal.\u00a0<\/p>\n<p>If you have devices in isolated environments where you want to install Elements Agent, you need to use a proxy. We have Elements Connector which can be used in Ultimate Mode as proxy, so that all connections go through it: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/connector\/latest\/en\/elements_connector-latest-en\" target=\"_blank\">Elements Connector overview | Elements Connector | Latest | WithSecure User Guides<\/a>\u00a0<br \/>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n                    <\/div>\n                                    <div class=\"wp-block-content-list__group\">\n                        <h3 class=\"wp-component-heading text--h4 wp-block-content-list__group-title wp-block-content-list__header--linked wp-block-content-list__header--blue-2\">\n    <a class=\"wp-block-content-list__header-link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/endpoint-protection\/\">Endpoint Protection<\/a><\/h3>                        <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T13:25:56+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/some-websites-show-err_ssl_protocol_error-or-ssl_error_access_denied_alert-in-the-browser\/\">\n                <p class=\"wp-block-content-list__title\">Some websites show ERR_SSL_PROTOCOL_ERROR or SSL_ERROR_ACCESS_DENIED_ALERT in the browser<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When a user tries to access some websites with their internet browser, they are shown the following error depending on the browser in use:<\/p>\n<ul>\n<li>Google Chrome and Microsoft Edge: &quot;The connection for this site is not secure &#8211; &lt;website address&gt; sent an invalid response &#8211; ERR_SSL_PROTOCOL_ERROR<\/li>\n<li>Firefox: &quot;Secure Connection Failed &#8211; The page you are trying to view cannot be shown because the authenticity of the received data could not be verified &#8211; Error code: SSL_ERROR_ACCESS_DENIED_ALERT&quot;\u00a0<\/li>\n<\/ul>\n<p>Why are these errors shown only on specific sites and how can we fix these errors from appearing?\u00a0\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>This error is shown because the Browsing Protection feature has blocked the website and the Browsing Protection by WithSecure browser extension \/ add-on is either not installed or activated in the browser. The extension \/ add-on is required to be able to show the Browsing Protection block page on HTTPS websites. On HTTP sites the block page can be shown even when the extension \/ add-on is not installed or active in the browser.\u00a0<\/p>\n<p>A website can be blocked for example if:<\/p>\n<ul>\n<li>Website is rated as harmful or suspicious by Browsing Protection<\/li>\n<li>Website category has been blocked by the Web Content Control feature<\/li>\n<li>Connection Control is active and the website is not rated as safe for banking<\/li>\n<\/ul>\n<p>You need to make sure that the Browsing Protection by WithSecure browser extension \/ add-on is installed and active in your browser.\u00a0<\/p>\n<p>How to install the extension \/ add-on:\u00a0<\/p>\n<ol>\n<li>Right-click the <strong>Elements Agent <\/strong>or <strong>Client <\/strong><strong>Security <\/strong>icon in Windows the system tray<\/li>\n<li>Click <strong>Open settings\u00a0<\/strong><\/li>\n<li>Go to the <strong>Browser extensions <\/strong>settings page<\/li>\n<li>Follow the instructions to install the browser extension<\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T13:07:14+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-scheduled-or-manual-scan-takes-a-very-long-time-how-to-make-it-faster\/\">\n                <p class=\"wp-block-content-list__title\">Elements Endpoint Protection scheduled or manual scan takes a very long time, how to make it faster?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Elements Endpoint Protection manual or scheduled scanning is slow and it takes a very long time, how to change the settings so that it takes shorter amount of time?<\/p>\n<h5>Resolution:<\/h5>\n<p>There are a few settings in the Elements Endpoint Protection profile that can make a scheduled scan to be quicker.<\/p>\n<p>The settings are:<\/p>\n<ul>\n<li>Disable <strong>Run scanning as low priority\u00a0<\/strong><\/li>\n<li>Disable <strong>Scan inside compressed files\u00a0<\/strong><\/li>\n<li>Enable <strong>Scan only known file types during scheduled scanning<\/strong><\/li>\n<\/ul>\n<p>By disabling <strong>Run scanning as low priority<\/strong>, the scheduled scan scan will take more CPU resources but it will also scan the files faster.<\/p>\n<p>By disabling <strong>Scan inside compressed files<\/strong>, the scheduled scan will skip archived files which saves a lot of CPU resources and does not decrease the security on the device since files inside compressed files aren&#39;t harmful until they are uncompressed.\u00a0<\/p>\n<p>By enabling <strong>Scan only file types during scheduled scanning<\/strong>, it will skip certain file types.\u00a0<\/p>\n<p>As for Manual scanning, you can make sure that <strong>Scanning priority <\/strong>is set at <strong>Normal priority <\/strong>and that <strong>Scan inside compressed files <\/strong>is disabled.\u00a0<\/p>\n<p>How to change these settings:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; Profiles <\/strong>page<\/li>\n<li>Open the profile that is in use on the devices<\/li>\n<li>Go to the <strong>Manual scanning <\/strong>settings page<\/li>\n<li>Here you can edit the previously mentioned settings<\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:07:06+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/after-removal-or-quarantine-of-malware-virus-or-malicious-file-why-does-elements-endpoint-protection-sometimes-want-the-user-to-restart-reboot-the-computer\/\">\n                <p class=\"wp-block-content-list__title\">After removal or quarantine of malware, virus or malicious file, why does Elements Endpoint Protection sometimes want the user to restart \/ reboot the computer?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When a malicious file has been successfully put to quarantine, why does\u00a0Elements Endpoint Protection sometimes want to reboot the computer?<\/p>\n<h5>Resolution:<\/h5>\n<p>If the file was detected by the Universal System Scanner (USS) component, it will ask to restart the computer because the infection cannot be completely cleaned up while Windows is running.\u00a0<\/p>\n<p>You check the removal.log file in the wsdiag diagnostic file if you want to make sure that the detection was made by Universal System Scanner (USS).\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n                    <\/div>\n                                    <div class=\"wp-block-content-list__group\">\n                        <h3 class=\"wp-component-heading text--h4 wp-block-content-list__group-title wp-block-content-list__header--linked wp-block-content-list__header--blue-2\">\n    <a class=\"wp-block-content-list__header-link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/identity-security\/\">Identity Security<\/a><\/h3>                        <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-08T14:51:07+00:00\">June 8, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/error-cannot-validate-argument-on-parameter-when-updating-azure-entra-id-identity-script\/\">\n                <p class=\"wp-block-content-list__title\">Error &#8220;Cannot validate argument on parameter&#8221; when updating Azure Entra ID Identity script<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Error when updating Azure Entra ID Identity script;<\/p>\n<p>&quot;ERROR during Azure deployment: Cannot validate argument on parameter &#39;Tenant&#39;. The argument is null or empty. Provide an argument that is not null or empty, and then try the command again.<br \/>Collecting information on failed deployments&#8230;&quot;<\/p>\n<h5>Resolution:<\/h5>\n<p>Do make sure that any older or previous script is removed before running a newer script.<\/p>\n<p>\u00a0<\/p>\n<ol>\n<li>Go to Azure and open the Cloud Shell<\/li>\n<li>Cleanup the old script files from their Azure shell using <em>rm -r withsecure<\/em><\/li>\n<li>Upload the new script to the shell and unzip it<\/li>\n<li>Change directory to the withsecure folder using <em>cd withsecure<\/em><\/li>\n<li>execute the update command: <em>.\/deploy.ps1 -update $true<\/em><\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n                    <\/div>\n                            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-green-2 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    Exposure Management<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/exposure-management\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:49:39+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-do-i-install-elements-exposure-management-scan-node-on-linux\/\">\n                <p class=\"wp-block-content-list__title\">How do I install Elements Exposure Management scan node on Linux?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How do I install Elements Exposure Management scan node on Linux server?<\/p>\n<h5>Resolution:<\/h5>\n<p>You can find the step by step instructions on how to install Elements Exposure Management scan node on a Linux server from the Elements Exposure Management User Guide:<\/p>\n<p><a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/xm\/latest\/en\/installation_steps_scan_nodes_linux-latest-en\" target=\"_blank\">Install a scan node on Linux | Elements Exposure Management | Latest | WithSecure User Guides<\/a>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T07:09:12+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/why-is-security-cloud-showing-not-connected-status-when-elements-agent-is-installed-with-stand-alone-exposure-management-subscription-key\/\">\n                <p class=\"wp-block-content-list__title\">Why is Security Cloud showing &#8220;not connected&#8221; status when Elements Agent is installed with stand-alone Exposure Management subscription key?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Why is Security Cloud showing &quot;not connected&quot; status on the Elements Agent&#39;s <strong>Updates <\/strong>page when it has been installed with a stand-alone Elements Exposure Management subscription key?<\/p>\n<h5>Resolution:<\/h5>\n<p>The Security Cloud is only used by the Elements Endpoint Protection features, so it is only needed if the device has an Elements EPP for Computers or Elements EPP for Servers subscription.\u00a0\u00a0<\/p>\n<p>You can ignore the Security Cloud error because the Elements Exposure Management scanning agent only scans for vulnerabilities. It does not scan for malware, where Security Cloud is required.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-18T07:43:45+00:00\">October 18, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/high-cpu-usage-on-endpoint-when-elements-exposure-management-agent-is-scanning\/\">\n                <p class=\"wp-block-content-list__title\">High CPU usage on endpoint when Elements Exposure Management agent is scanning<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>We have enabled Vulnerability Management scan (agent based scanning) on our devices which have Elements Agent installed, and the CPU usage is very high when the Vulnerability Management agent is scanning. What can we do to improve the performance?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>By default, Elements agent will run the vulnerability scan every 4 hours. You can change the vulnerability data refresh schedule on the endpoints to either 6 hours, 12 hours or 24 hours. This way any performance issues wouldn&#39;t happen as often.,<\/p>\n<p>To change the setting on how often the Elements Agent scans for vulnerabilities:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Management &gt; Vulnerability Settings <\/strong>page<\/li>\n<li>Go to teh <strong>General settings <\/strong>tab<\/li>\n<li>Expand the <strong>Miscellaneous <\/strong>section<\/li>\n<li>Select the desired time from the <strong>Vulnerability data refresh schedule on endpoints <\/strong>drop-down menu<\/li>\n<\/ol>\n<p>Note: this setting affects all installed WithSecure Elements Agents, but it will not apply to the ones installed in future.<\/p>\n<p>\u00a0<\/p>\n<p>WithSecure Elements Agent is installed on the client device to scan for vulnerabilities. The first scan happens right after you enable scanning on a device in the management portal. Next scans happen after any major change on the list of installed software or in time interval chosen from the <strong>Vulnerability data refresh schedule on endpoints<\/strong>.\u00a0<\/p>\n<p>If there are no changes in the scan results, the scan report is postponed to avoid processing the same results again. Regardless of the changes, a scan report with the up-to-date vulnerability status is sent to the management portal after 7 days.\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-17T20:41:31+00:00\">October 17, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-create-reports-for-elements-exposure-management\/\">\n                <p class=\"wp-block-content-list__title\">How to create reports for Elements Exposure Management?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to create reports for Elements Exposure Management? Can the reports be automatically sent to recipients over email?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p id=\"product-short-description\">You can create your own report on the Reports page.<\/p>\n<div id=\"product-description\">\n<p>You can start creating reports once your scans are completed. If there are no scans run yet, you can start your first agent-based scan on the Environment &gt; Devices &gt; Device Discovery page, or in the WithSecure Elements Security Center, go to Security Configurations &gt; Scans &gt; Network scans start a network-based scan.<\/p>\n<p>To create a Elements Exposure Management Vulnerability report:<\/p>\n<ol>\n<li>Log in to the Elements Security Center<\/li>\n<li>From the left navigation pane, select <strong>Reports<\/strong><\/li>\n<li>Select the E<strong>mail notification and report tab<\/strong><\/li>\n<li>Click <strong>Add vulnerability report<\/strong><\/li>\n<\/ol>\n<p>When creating the report, you can choose which scan groups or assets will be included in the report. You can also choose to schedule the report to be automatically created. An email can be send to recipients each time the report is ready for downloading.\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-17T12:39:53+00:00\">October 17, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-use-discovery-scan-as-an-asset-update-source-for-a-network-scan-system-scan-in-elements-exposure-management\/\">\n                <p class=\"wp-block-content-list__title\">How to use Discovery scan as an asset update source for a Network Scan (System Scan) in Elements Exposure Management?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to use Elements Exposure Management Discovery scan as an asset update source for a Network Scan (System Scan)? How to have assets (devices, computers, servers, IoT) automatically added to a Scan Group when they are discovered in a Discovery scan?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>Steps to adding a Discovery Scan:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security Configurations &gt; Scans &gt; Discovery\u00a0Scans<\/strong> page\u00a0<\/li>\n<li>Click <strong>Add Discovery scan<\/strong>\u00a0<\/li>\n<li>Select Port Scan and add the IP range and give the scan a <strong>unique name<\/strong><\/li>\n<li>Select Scan node that has been installed to that environment (or use Cloud scan node)<\/li>\n<li>Click <strong>Next<\/strong><\/li>\n<li>Select the Discovery scan template\u00a0<\/li>\n<li>Click <strong>Next<\/strong><\/li>\n<li>Add any notification recipients and then finish adding the discovery scan<\/li>\n<\/ol>\n<p>After scan has been added to the <strong>Discovery Scans<\/strong> page, click the <strong>start button<\/strong> on the Discovery scans page on the right side of that Discovery scan. The scan will be queued and initialized.\u00a0<\/p>\n<p>After Discovery Scan has been completed, you can see the results by clicking the name of the Discovery Scan.\u00a0<\/p>\n<p>To use that Discovery Scan as the automatic asset update source for a network scan:<\/p>\n<ol>\n<li>Go to the <strong>Security configurations &gt; Scans &gt; <\/strong><strong>Network Scans<\/strong> page<\/li>\n<li>Click <strong>Add scan group<\/strong><\/li>\n<li>Add name to the Network scan\u00a0<\/li>\n<li>Click <strong>Next\u00a0<\/strong><\/li>\n<li>Select scan node that should be used\u00a0<\/li>\n<li>Enable &quot;<strong>Asset update sources<\/strong>&quot; -&gt; click <strong>Add source<\/strong> -&gt; in<strong> source instance<\/strong> select the recently created Discovery Scan (trigger can be &quot;<strong>once a discovery scan is completed<\/strong>&quot;\u00a0<\/li>\n<li>Click <strong>Next<\/strong><\/li>\n<li>Do the same for Web Scans as you did for System Scans (or you can disable Web Scan altogether)<\/li>\n<li>Click <strong>Next<\/strong>\u00a0<\/li>\n<li>Finish creating the scan\u00a0<\/li>\n<\/ol>\n<p>To run the created Network Scan, click on the box on the left side of the network scan name (a menu will appear) and click <strong>Start Scanning<\/strong><br \/>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-blue-1 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    Common Topics<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/common-topics\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:43:47+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/where-can-i-find-information-about-which-elements-and-business-suite-product-versions-are-supported\/\">\n                <p class=\"wp-block-content-list__title\">Where can I find information about which Elements and Business Suite product versions are supported?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Where can I find information about which Elements and Business Suite product versions are supported?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>The supported product versions for Elements and Business Suite are listed on the WithSecure Supported product versions page:\u00a0<a href=\"https:\/\/support.withsecure.com\/en\/supported-product-versions\/\" target=\"_blank\">Supported product versions &#8211; WithSecure\u2122<\/a>\u00a0<\/p>\n<p>To read about our general product lifecycle policies for our products, you can read our General product lifecycle policies page: <a href=\"https:\/\/support.withsecure.com\/en\/general-product-lifecycle-policies\/\" target=\"_blank\">General product lifecycle policies &#8211; WithSecure\u2122<\/a>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T07:47:47+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-view-a-list-of-all-users-who-have-access-to-a-companys-eservice-portal\/\">\n                <p class=\"wp-block-content-list__title\">How to view a list of all users who have access to a company&#8217;s eService portal?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to view a list of all users who have access to a company&#39;s eService portal?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>At least one user in the company should be assigned as the eService admin user. This user will have the <strong>User Management <\/strong>tab visible in the WithSecure eService portal. From the <strong>User Management<\/strong> tab you can view and manage the current members.\u00a0<\/p>\n<p>If you do not know who in your company has the eService admin user rights, please contact your WithSecure Customer Experience Manager.\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T06:18:15+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-block-all-usb-mass-storage-devices-with-device-control-feature\/\">\n                <p class=\"wp-block-content-list__title\">How to block all USB mass storage devices with Device Control feature?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to block all USB mass storage devices (USB flash drive \/ stick) with the Device Control feature?<\/p>\n<h5>Resolution:<\/h5>\n<p>To block all USB Mass Storage Devices with the Elements Endpoint Protection Device Control feature:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; profiles <\/strong>page<\/li>\n<li>Open the profile that is in use on the devices<\/li>\n<li>Go to the <strong>Device control <\/strong>settings page<\/li>\n<li>In the <strong>Device access rules <\/strong>section, change the <strong>Access to device <\/strong>value for <strong>USB Mass Storage devices <\/strong>from <strong>Allow <\/strong>to <strong>Block<\/strong><\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n<p>To Block all USB Mass Storage Devices with the Client Security or Server Security Device Control feature via a Policy Manager policy:<\/p>\n<ol>\n<li>Log in to the Policy Manager Console<\/li>\n<li>Select a host or policy domain from the domain tree<\/li>\n<li>Open the <strong>Settings <\/strong>tab<\/li>\n<li>Navigate to <strong>Windows &gt; Device control<\/strong><\/li>\n<li>In the <strong>Device access rules <\/strong>table, change the <strong>Access level <\/strong>for <strong>USB Mass Storage Devices <\/strong>from <strong>Full access <\/strong>to <strong>Blocked\u00a0<\/strong><\/li>\n<li>Distribute the policy (Ctrl + D)<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-yellow-2 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    Business Suite<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/business-suite\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:55:22+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/can-policy-manager-server-be-upgraded-directly-to-latest-version-if-there-is-one-or-several-major-version-releases-in-between\/\">\n                <p class=\"wp-block-content-list__title\">Can Policy Manager Server be upgraded directly to latest version, if there is one or several major version releases in between?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Can Policy Manager Server be upgraded directly to latest version, if there is one or several major version releases in between?\u00a0 Can the Policy Manager Server be directly upgraded for example 13.x or 14.x to 16.x?<\/p>\n<p>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>There is no limitations to upgrade Policy Manager from version 13.XX \/ 14.XX to 16.XX and it can be done directly, without needing to install the version between.\u00a0<\/p>\n<p>Having said that, we do recommend that you create a full backup of Policy Manager data (h2db, preferences, and other files) before the upgrade. Consult Policy Manager Administrator\u2019s Guide, &quot;Backing up &amp; restoring Policy Manager data&quot; section for instructions on how to create a full backup.<\/p>\n<p>Instructions for creating the backup can be found in the User Guide: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/policy-manager\/16.10\/en\/concept_maintaining_fspms-16.10-en\" target=\"_blank\">Maintaining Policy Manager Server | Policy Manager | 16.10 | WithSecure User Guides<\/a>\u00a0<\/p>\n<p>As for the upgrade itself, simply run the latest Policy Manager installer on the server that has Policy Manager components installed. Policy Manager setup recommends that you upgrade the components that are installed on the computer. Continue with the default options to upgrade the installed components while keeping the existing configuration.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:39:00+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/can-policy-manager-server-coller-bitlocker-recovery-keys-from-hosts-which-have-client-security-or-server-security-installed-on-them\/\">\n                <p class=\"wp-block-content-list__title\">Can Policy Manager Server coller BitLocker recovery keys from hosts which have Client Security or Server Security installed on them<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Can Policy Manager Server coller BitLocker recovery keys from hosts which have Client Security or Server Security installed on them<\/p>\n<h5>Resolution:<\/h5>\n<p>Business Suite products Policy Manager Server, Client Security and Server Security do not have system drive encryption features, so it cannot collect the BitLocker recovery keys from the devices.\u00a0<\/p>\n<p>Elements Security Center portal has this feature, so if you have Elements Agent installed on the devices with a Premium Elements Endpoint Protection subscription, you can collect the recovery keys from the devices and find them in the Elements Security Center portal on the device details page.\u00a0\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:32:21+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/does-linux-security-64-support-installation-on-an-security-enhanced-selinux-ubuntu-distribution\/\">\n                <p class=\"wp-block-content-list__title\">Does Linux Security 64 support installation on an Security-Enhanced (SELinux) Ubuntu distribution?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Does Linux Security 64 support installation on an Security-Enhanced (SELinux) Ubuntu distribution?<\/p>\n<h5>Resolution:<\/h5>\n<p>Linux Security 64 does not support Ubuntu distribution if it is running a SELinux system policy. You can find the supported SELinux distributions in the user guide: \u00a0<a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/linux-security-64\/latest\/en\/sys_reqs-latest-en\" target=\"_blank\">System requirements | Linux Security 64 | Latest | WithSecure User Guides<\/a>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-green-1 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    WithSecure Cloud Protection for Salesforce<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/withsecure-cloud-protection-for-salesforce\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-08T15:00:15+00:00\">June 8, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-upgrade-cloud-protection-for-salesforce-and-is-there-a-rollback-option\/\">\n                <p class=\"wp-block-content-list__title\">How to upgrade Cloud Protection for Salesforce and is there a rollback option ?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to upgrade Cloud Protection for Salesforce? Is there any roll-back option available after upgrade to latest version so that incase if there is any issue with the new version then we can rollback to old version.<\/p>\n<h5>Resolution:<\/h5>\n<p>The latest version of the Cloud Protection for Salesforce solution is always available in Salesforce AppExchange. Upgrading preserves all existing settings and analytics data.<\/p>\n<div>\n<p><span class=\"nonlistitem\">WithSecure Cloud Protection is listed on Salesforce AppExchange here: <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3A00000EFntJUAT\" target=\"_blank\" rel=\"noopener\">https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3A00000EFntJUAT<\/a>.<\/span><\/p>\n<ol>\n<li>Log in to Salesforce with your System Administrator account.<\/li>\n<li>Go to the Salesforce AppExchange marketplace, find the WithSecure Cloud Protection application, and click &quot;<span class=\"uicontrol\">Get It Now&quot;<\/span> to start installation.<\/li>\n<li>Depending on whether you are installing the application to your production Salesforce org or Sandbox, choose <span class=\"uicontrol\">Install in production<\/span> or <span class=\"uicontrol\">Install in Sandbox<\/span> and agree to the terms and conditions.<\/li>\n<\/ol>\n<p>More details can be found here:<\/p>\n<p><a href=\"https:\/\/www.withsecure.com\/userguides\/product.html?business\/cloud-protection\/latest\/en\/task_0E5B2D00A23A4541A053A353DC96097B-latest-en\" target=\"_blank\" rel=\"noopener\">Upgrading the application | Cloud Protection for Salesforce | Latest | WithSecure User Guides<\/a><\/p>\n<p>We suggest to try things out first on the Sandbox, then Production environment.<\/p>\n<p>We would prefer to fix any issues with the new version, rather than use the old one. Technically, it is possible to uninstall the new version and install the previous one, but that should be considered as the last resort.<\/p>\n<\/div>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-08T14:57:51+00:00\">June 8, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-download-the-latest-version-of-withsecure-cloud-protection-for-salesforce\/\">\n                <p class=\"wp-block-content-list__title\">How to download the latest version of WithSecure Cloud Protection for Salesforce?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to download the latest version of WithSecure Cloud Protection for Salesforce?<br \/>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>The latest version of WithSecure Cloud Protection for Salesforce version can be downloaded from our product <a href=\"https:\/\/www.withsecure.com\/en\/support\/product-support\/cloud-protection-for-salesforce\" target=\"_blank\" rel=\"noopener\">Downloads page<\/a>.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-08T14:57:45+00:00\">June 8, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-increase-the-scan-quota-increase-in-the-cloud-protection-for-salesforce-when-getting-error-monthly-scan-usage-quota-limits-exceeded\/\">\n                <p class=\"wp-block-content-list__title\">How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>How to increase the Scan Quota in Cloud Protection for Salesforce when getting error: &quot;monthly scan usage quota limits exceeded&quot; ?<\/p>\n<ol>\n<li>What\u2019s the impact on the service when we hit the monthly scan quota limit?<\/li>\n<li>What are the options available to optimize the scan quota usage?<\/li>\n<\/ol>\n<h5>Resolution:<\/h5>\n<p>You are getting that email alert because they have reached the total monthly scan quota in your purchased license.\u00a0<\/p>\n<p>If you want it to be increased, then you have to contact your sales representative or WithSecure sales contact (account owner) to purchase more licenses.<\/p>\n<p>You may consider to optimize the scan quota usage as below:<\/p>\n<ol>\n<li>Currently there is no hard limits in Cloud Protection for Salesforce, so everything will still work after the total monthly scan quota limit has been reached. Having said that, there is still a need for you to consider on purchasing license to increase the monthly scan quota.<\/li>\n<li>In order to optimize the scan quota usage, you could consider to limit the scanned file extension, exclude certain file extensions and set how long you will trust the cache data. Apart from that, you could also consider to limit the licensed users and locations for the objects to be scanned (for example, selected objects only).<\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-product-banner edwp-block wp-block-product-banner--bg-yellow-1 wp-block-product-banner--dark\"\n        >\n    <div class=\"wp-block-product-banner__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-component-heading--dark wp-block-product-banner__title\">\n    Other WithSecure Products<\/h3>\n        <a class=\"wp-component-button btn btn--tertiary btn--dark wp-block-product-banner__button\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/other-withsecure-products\/\">View all<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block wp-block-content-list--grouped layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <div class=\"wp-block-content-list__groups\">\n                                    <div class=\"wp-block-content-list__group\">\n                        <h3 class=\"wp-component-heading text--h4 wp-block-content-list__group-title wp-block-content-list__header--linked wp-block-content-list__header--yellow-1\">\n    <a class=\"wp-block-content-list__header-link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/products\/business-suite\/\">Business Suite<\/a><\/h3>                        <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:55:22+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/can-policy-manager-server-be-upgraded-directly-to-latest-version-if-there-is-one-or-several-major-version-releases-in-between\/\">\n                <p class=\"wp-block-content-list__title\">Can Policy Manager Server be upgraded directly to latest version, if there is one or several major version releases in between?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Can Policy Manager Server be upgraded directly to latest version, if there is one or several major version releases in between?\u00a0 Can the Policy Manager Server be directly upgraded for example 13.x or 14.x to 16.x?<\/p>\n<p>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>There is no limitations to upgrade Policy Manager from version 13.XX \/ 14.XX to 16.XX and it can be done directly, without needing to install the version between.\u00a0<\/p>\n<p>Having said that, we do recommend that you create a full backup of Policy Manager data (h2db, preferences, and other files) before the upgrade. Consult Policy Manager Administrator\u2019s Guide, &quot;Backing up &amp; restoring Policy Manager data&quot; section for instructions on how to create a full backup.<\/p>\n<p>Instructions for creating the backup can be found in the User Guide: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/policy-manager\/16.10\/en\/concept_maintaining_fspms-16.10-en\" target=\"_blank\">Maintaining Policy Manager Server | Policy Manager | 16.10 | WithSecure User Guides<\/a>\u00a0<\/p>\n<p>As for the upgrade itself, simply run the latest Policy Manager installer on the server that has Policy Manager components installed. Policy Manager setup recommends that you upgrade the components that are installed on the computer. Continue with the default options to upgrade the installed components while keeping the existing configuration.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n                    <\/div>\n                            <\/div>\n                <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4669","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/comments?post=4669"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4669\/revisions"}],"predecessor-version":[{"id":8152,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4669\/revisions\/8152"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}