{"id":4675,"date":"2026-10-19T12:07:01","date_gmt":"2026-10-19T09:07:01","guid":{"rendered":"https:\/\/support.withsecure.com\/?page_id=4675"},"modified":"2026-10-19T12:07:01","modified_gmt":"2026-10-19T09:07:01","slug":"endpoint-protection","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/support-articles\/products\/endpoint-protection\/","title":{"rendered":"Endpoint Protection"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Support articles<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Endpoint Protection<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" data-addsearch-results-url=\"\/en\/search\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-service-status edwp-block js-wp-block-service-status\"\n    >\n    <div class=\"wp-block-service-status__container\">\n                <div id=\"status-container\" class=\"banner-layout\" style=\"--status-max-width: 1476px\"><\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T13:25:56+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/some-websites-show-err_ssl_protocol_error-or-ssl_error_access_denied_alert-in-the-browser\/\">\n                <p class=\"wp-block-content-list__title\">Some websites show ERR_SSL_PROTOCOL_ERROR or SSL_ERROR_ACCESS_DENIED_ALERT in the browser<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When a user tries to access some websites with their internet browser, they are shown the following error depending on the browser in use:<\/p>\n<ul>\n<li>Google Chrome and Microsoft Edge: &quot;The connection for this site is not secure &#8211; &lt;website address&gt; sent an invalid response &#8211; ERR_SSL_PROTOCOL_ERROR<\/li>\n<li>Firefox: &quot;Secure Connection Failed &#8211; The page you are trying to view cannot be shown because the authenticity of the received data could not be verified &#8211; Error code: SSL_ERROR_ACCESS_DENIED_ALERT&quot;\u00a0<\/li>\n<\/ul>\n<p>Why are these errors shown only on specific sites and how can we fix these errors from appearing?\u00a0\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>This error is shown because the Browsing Protection feature has blocked the website and the Browsing Protection by WithSecure browser extension \/ add-on is either not installed or activated in the browser. The extension \/ add-on is required to be able to show the Browsing Protection block page on HTTPS websites. On HTTP sites the block page can be shown even when the extension \/ add-on is not installed or active in the browser.\u00a0<\/p>\n<p>A website can be blocked for example if:<\/p>\n<ul>\n<li>Website is rated as harmful or suspicious by Browsing Protection<\/li>\n<li>Website category has been blocked by the Web Content Control feature<\/li>\n<li>Connection Control is active and the website is not rated as safe for banking<\/li>\n<\/ul>\n<p>You need to make sure that the Browsing Protection by WithSecure browser extension \/ add-on is installed and active in your browser.\u00a0<\/p>\n<p>How to install the extension \/ add-on:\u00a0<\/p>\n<ol>\n<li>Right-click the <strong>Elements Agent <\/strong>or <strong>Client <\/strong><strong>Security <\/strong>icon in Windows the system tray<\/li>\n<li>Click <strong>Open settings\u00a0<\/strong><\/li>\n<li>Go to the <strong>Browser extensions <\/strong>settings page<\/li>\n<li>Follow the instructions to install the browser extension<\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T13:07:14+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-scheduled-or-manual-scan-takes-a-very-long-time-how-to-make-it-faster\/\">\n                <p class=\"wp-block-content-list__title\">Elements Endpoint Protection scheduled or manual scan takes a very long time, how to make it faster?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Elements Endpoint Protection manual or scheduled scanning is slow and it takes a very long time, how to change the settings so that it takes shorter amount of time?<\/p>\n<h5>Resolution:<\/h5>\n<p>There are a few settings in the Elements Endpoint Protection profile that can make a scheduled scan to be quicker.<\/p>\n<p>The settings are:<\/p>\n<ul>\n<li>Disable <strong>Run scanning as low priority\u00a0<\/strong><\/li>\n<li>Disable <strong>Scan inside compressed files\u00a0<\/strong><\/li>\n<li>Enable <strong>Scan only known file types during scheduled scanning<\/strong><\/li>\n<\/ul>\n<p>By disabling <strong>Run scanning as low priority<\/strong>, the scheduled scan scan will take more CPU resources but it will also scan the files faster.<\/p>\n<p>By disabling <strong>Scan inside compressed files<\/strong>, the scheduled scan will skip archived files which saves a lot of CPU resources and does not decrease the security on the device since files inside compressed files aren&#39;t harmful until they are uncompressed.\u00a0<\/p>\n<p>By enabling <strong>Scan only file types during scheduled scanning<\/strong>, it will skip certain file types.\u00a0<\/p>\n<p>As for Manual scanning, you can make sure that <strong>Scanning priority <\/strong>is set at <strong>Normal priority <\/strong>and that <strong>Scan inside compressed files <\/strong>is disabled.\u00a0<\/p>\n<p>How to change these settings:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; Profiles <\/strong>page<\/li>\n<li>Open the profile that is in use on the devices<\/li>\n<li>Go to the <strong>Manual scanning <\/strong>settings page<\/li>\n<li>Here you can edit the previously mentioned settings<\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T12:07:06+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/after-removal-or-quarantine-of-malware-virus-or-malicious-file-why-does-elements-endpoint-protection-sometimes-want-the-user-to-restart-reboot-the-computer\/\">\n                <p class=\"wp-block-content-list__title\">After removal or quarantine of malware, virus or malicious file, why does Elements Endpoint Protection sometimes want the user to restart \/ reboot the computer?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When a malicious file has been successfully put to quarantine, why does\u00a0Elements Endpoint Protection sometimes want to reboot the computer?<\/p>\n<h5>Resolution:<\/h5>\n<p>If the file was detected by the Universal System Scanner (USS) component, it will ask to restart the computer because the infection cannot be completely cleaned up while Windows is running.\u00a0<\/p>\n<p>You check the removal.log file in the wsdiag diagnostic file if you want to make sure that the detection was made by Universal System Scanner (USS).\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T11:24:40+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/when-an-elements-endpoint-protection-scheduled-scanning-task-is-missed-will-the-task-start-immediately-when-device-is-running\/\">\n                <p class=\"wp-block-content-list__title\">When an Elements Endpoint Protection scheduled scanning task is missed, will the task start immediately when device is running?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When an Elements Endpoint Protection scheduled scanning task is missed, for example if computer is in sleep mode or turned off \/ shut down, will the task start immediately when device is turned on?<\/p>\n<h5>Resolution:<\/h5>\n<p>If you create a\u00a0<b>Scheduled scan for malware<\/b>\u00a0Automated task in the Elements Endpoint Protection profile, you can set the task to\u00a0<b>Never skip <\/b>if the previous start time has been missed.<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security configurations &gt; <\/strong><b>Profiles\u00a0<\/b>page<\/li>\n<li>Select the profile you want to modify<\/li>\n<li>Go to the\u00a0<b>Automated tasks\u00a0<\/b>settings page<\/li>\n<li>Click\u00a0<b>Add task<\/b><\/li>\n<li>Select\u00a0<b>Scheduled scan for malware\u00a0<\/b>from the\u00a0<b>Type\u00a0<\/b>drop-down menu<\/li>\n<li>Use CRON expressions in the\u00a0<b>Schedule\u00a0<\/b>column to set the task start time<\/li>\n<li>Enable <b>Never skip <\/b>toggle from the <strong>Never skip<\/strong> column<\/li>\n<li>Click\u00a0<b>Save profile<\/b><\/li>\n<\/ol>\n<p><b>Note:\u00a0<\/b>The <b>Scheduled scanning<\/b> setting on the\u00a0<b>Manual scanning\u00a0<\/b>settings page in the profile does not support any kind of <strong>Never skip<\/strong><b>\u00a0<\/b>setting. If a scheduled scan is missed when using the\u00a0<b>Manual scanning &#8211; Scheduled scanning <\/b>setting, then the scan will start the next scheduled time.\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T11:17:57+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-encrypt-system-drive-for-a-device-which-has-elements-agent-installed-on-it\/\">\n                <p class=\"wp-block-content-list__title\">How to encrypt system drive for a device which has Elements Agent installed on it?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>We have Elements Agent installed on our devices with an Elements Endpoint Protection (Elements EPP for Computers or Servers) subscription. How can we from the Elements Security Center portal encrypt the system drive \/ disk?\u00a0<\/p>\n<p>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p id=\"product-short-description\">Turning drive encryption on or off is an advanced security feature that comes with the WithSecure Elements EPP for Computers Premium and the WithSecure Elements EPP for Servers Premium subscriptions.<\/p>\n<div id=\"product-description\">\n<p>You must have a Windows device with Elements Endpoint Protection installed and a disk that was encrypted using BitLocker or FileVault.<\/p>\n<ol style=\"list-style-type: none;\">\n<li>1. Navigate to the <strong>Environment &gt; Devices<\/strong> page in the Elements portal<\/li>\n<li>2. Select the device whose drive you want to encrypt.<\/li>\n<li>3. From the action menu at the bottom of the page, select\u00a0<strong>drive encryption <\/strong>&gt; E<strong>ncrypt system drive<\/strong>, and then select one of the following:\n<ul style=\"list-style-type: square;\">\n<li>Encrypt only the used disk space (faster and the best for new PCs and drives)<\/li>\n<li>Encrypt the entire drive (slower but the best for PCs and drives that are already in use)<\/li>\n<\/ul>\n<\/li>\n<li>4, Select Encrypt<\/li>\n<\/ol>\n<p><strong>Note: <\/strong>The device must have a Trusted Platform Module (TPM) version 2 or higher. You can find information about your device&#39;s TPM version on the left-side menu in the Device details page.<\/p>\n<p>Recovery keys are an important part of managing disk encryption. If valid users get locked out of their devices or you need to restore data from an encrypted drive using a different device, you need the recovery key to access the data. There are many tools to collect these keys, but it is important that you use one of them. WithSecure Elements Endpoint Protection can collect recovery keys for you, if needed. you can find the setting in the General tab under Profiles.<\/p>\n<p><strong>Note:<\/strong> For collecting recovery keys, you need a Windows device with Elements Endpoint Protection installed and a disk that was encrypted using BitLocker with &quot;recovery password protector&quot;. After turning on the feature, we recommend verifying that recovery keys were successfully collected and that the keys are visible in WithSecure Elements Security Center.<\/p>\n<p>The recovery key can be found in the Elements portal on the device details page for a device:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Environment &gt; Devices <\/strong>page<\/li>\n<li>Open the device details for a device by clicking the device<\/li>\n<li>In the <strong>Protection <\/strong><strong>status <\/strong>tab, expand the <strong>Endpoint encryption <\/strong>section\u00a0<\/li>\n<li>Expand the <strong>Encrypted drives <\/strong>section and you will then see the <strong>Show recovery key <\/strong>button<\/li>\n<li>You can copy the <strong>Recovery key <\/strong>and the <strong>Recovery key ID <\/strong>with the <strong>Copy to clipboard <\/strong>buttons<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<\/div>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T11:02:01+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/keytool-error-java-lang-exception-keystore-file-does-not-exist-var-opt-f-secure-fspms-data-fspms-ca-jks-on-elements-connector-for-linux\/\">\n                <p class=\"wp-block-content-list__title\">Keytool error: java.lang.Exception: Keystore file does not exist: \/var\/opt\/f-secure\/fspms\/data\/\u200bfspms-ca.jks on Elements Connector for Linux<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>When exporting the self signed \/ self-generated certificate from the Elements Connector key store, I receive the error:\u00a0<\/p>\n<ul>\n<li>keytool error: java.lang.Exception: Keystore file does not exist: \/var\/opt\/f-secure\/fspms\/data\/\u200bfspms-ca.jks<\/li>\n<\/ul>\n<h5>Resolution:<\/h5>\n<div style=\"text-align: start;\">Make sure that you have used the correct command and run it as root:<\/div>\n<div style=\"text-align: start;\">\n<ul>\n<li>\/opt\/f-secure\/fspms\/jre\/bin\/keytool -keystore \/var\/opt\/f-secure\/fspms\/data\/fspms-ca.jks -alias fspm-ca -exportcert -file connector-ca.crt -rfc -protected\u00a0<\/li>\n<\/ul>\n<\/div>\n<div style=\"text-align: start;\">If you have used the correct command and the issue persists, try to reinstall Elements Connector.<\/div>\n<div style=\"text-align: start;\">\u00a0<\/div>\n<div style=\"text-align: start;\">Perform the full uninstallation and reinstall Elements Connector on their Linux server by following the instructions below:<\/p>\n<p>1. Uninstall Elements Connector<br \/>rpm -e f-secure-elements-connector<\/p>\n<p>2. Remove installation directories manually<br \/>rm -rf \/opt\/f-secure \/etc\/opt\/f-secure \/var\/opt\/f-secure<\/p>\n<p>3. Download the installation package from the Elements Security Center portal&#39;s <strong>Management &gt; Downloads <\/strong>page<\/p>\n<p>4. Reinstall Elements Connector<br \/>rpm -i elements-connector.rpm<\/p>\n<p>5. Run the command below to export the certificate from the Connector keystore<br \/>\/opt\/f-secure\/fspms\/jre\/bin\/keytool -keystore \/var\/opt\/f-secure\/fspms\/data\/fspms-ca.jks -alias fspm-ca -exportcert -file connector-ca.crt -rfc -protected<br \/>\u00a0<\/div>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T08:52:04+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/error-message-withsecure-linux-security-64-has-already-been-activated-is-shown-during-installation-and-activation-of-elements-linux-protection\/\">\n                <p class=\"wp-block-content-list__title\">Error message &#8220;WithSecure Linux Security 64 has already been activated&#8221; is shown during installation and activation of Elements Linux Protection<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Error message &quot;WithSecure Linux Security 64 has already been activated&quot; is shown during installation and activation of Elements Linux Protection (Elements EPP for Servers). What can cause this error to be shown during Elements Linux Protection activation?\u00a0<br \/>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>The message means that the Linux device already has a previous installation of Linux Security 64 on it.\u00a0<\/p>\n<p>You need to uninstall Linux Security 64 from the device before you can install Elements Linux Protection on it.<\/p>\n<p>To uninstall Linux Security 64:\u00a0<\/p>\n<ol style=\"list-style-type: none;\">\n<li>1. Log in to the Linux host as root.<\/li>\n<li>2. Run the uninstallation command:<\/li>\n<\/ol>\n<div><strong>Note<\/strong>: The command that is given here is for the current version of the product. If you are uninstalling an older version, use f-secure-linuxsecurity as the package name instead.<\/div>\n<ol style=\"list-style-type: none;\">\n<ul style=\"list-style-type: square;\">\n<li>RHEL-based distributions: rpm -e linuxsecurity-installer<\/li>\n<li>Debian-based distributions: dpkg -r linuxsecurity-installer<\/li>\n<\/ul>\n<\/ol>\n<p>If the package removal command fails and Policy Manager Server is not installed on the same machine, run the following command: rm -rf \/opt\/f-secure \/etc\/opt\/f-secure \/var\/opt\/f-secure. This command removes the remaining files or systemd services if any. Finally, restart the system to make sure that all hanging services and processes are run down.<\/p>\n<p>If you have installed Policy Manager Server on the same machine, do not delete the folders in full; instead, run the following commands to remove the necessary subfolders:<\/p>\n<ol style=\"list-style-type: none;\">\n<ul style=\"list-style-type: square;\">\n<li>rm -rf \/etc\/opt\/f-secure\/baseguard<\/li>\n<li>rm -rf \/etc\/opt\/f-secure\/fsbg<\/li>\n<li>rm -rf \/etc\/opt\/f-secure\/linuxsecurity<\/li>\n<li>rm -rf \/opt\/f-secure\/baseguard<\/li>\n<li>rm -rf \/opt\/f-secure\/fsbg<\/li>\n<li>rm -rf \/opt\/f-secure\/linuxsecurity<\/li>\n<li>rm -rf \/var\/opt\/f-secure\/baseguard<\/li>\n<li>rm -rf \/var\/opt\/f-secure\/fsbg<\/li>\n<li>rm -rf \/var\/opt\/f-secure\/linuxsecurity<\/li>\n<\/ul>\n<\/ol>\n<p>The uninstall command does not remove configuration files or log files that the product has generated. Check the product directories for remaining files and remove them if you are sure that you do not need them anymore.<\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T08:19:44+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/subscription-key-expiration-is-shown-as-continuous-on-the-elements-portals-management-subscriptions-page-what-does-it-mean\/\">\n                <p class=\"wp-block-content-list__title\">Subscription key expiration is shown as &#8220;Continuous&#8221; on the Elements portal&#8217;s Management &gt; Subscriptions page. What does it mean?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Subscription key expiration is shown as &quot;Continuous&quot; on the Elements Security Center portal&#39;s Management &gt; Subscriptions page. What does it mean?<br \/>\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>When the expiration date for an Elements subscription is shown as &quot;Continuous&quot; on the Elements Security Center portal&#39;s <strong>Management &gt; Subscriptions<\/strong> page, it means that you have a subscription that is paid for monthly and it has no defined expiration date. The subscription needs to be explicitly manually terminated by the WithSecure reseller partner in case you want to cancel the subscription.\u00a0<\/p>\n<p>This subscription type is also called &quot;Evergreen&quot; is the WithSecure Partner Portal, which partners use to sell WithSecure subscriptions.<\/p>\n<p>WithSecure also offers Renewable type subscriptions for Elements products, which can be bought for a license period of 12, 24 or 36 months. That type of subscription has a defined expiration date and needs to be renewed by the WithSecure partner at the end of the license period.\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T07:54:44+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/is-is-possible-to-restrict-by-ip-address-range-the-access-to-an-elements-portal-company-account\/\">\n                <p class=\"wp-block-content-list__title\">Is is possible to restrict by IP address range the access to an Elements portal company account?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>We would like to only have users with a specific IP address range to be able to access our company account \/ organization in the Elements Security Center portal. Is is possible to limit the access to the Elements portal based on the IP address?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>It is not possible to restrict the access to an Elements organization based on the IP address. The Elements Security Center portal has enforced two-factor authentication as a security feature.\u00a0\u00a0<br \/>\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-10-19T06:46:08+00:00\">October 19, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/support-articles\/does-elements-agent-support-using-macos-migration-assistant-to-move-installation-to-a-new-device\/\">\n                <p class=\"wp-block-content-list__title\">Does Elements Agent support using MacOS Migration Assistant to move installation to a new device?<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h5>Issue:<\/h5>\n<p>Does Elements Agent support usage of MacOS Migration Assistant to move installation to a new device?\u00a0<\/p>\n<h5>Resolution:<\/h5>\n<p>WithSecure Elements Agent for Mac doesn&#39;t support the use of Apple&#39;s Migration Assistant application. If an existing Elements Agent installation is synchronized from old laptop to new, it will most likely break because both the old and new devices would have the same Unique ID (UUID), therefore the Elements portal would recognize them as the one and the same device and only one would be visible in the Elements portal.\u00a0<\/p>\n<p>Both software can cause also other issues with the Elements Agent installation. We therefore recommend to uninstall Elements Agent using the WithSecure uninstallation tool for Mac and to reinstall Elements Agent if you encounter any issues after using any of these Apple features.\u00a0<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <nav class=\"wp-block-content-list__pagination\" aria-label=\"Pagination\">\n                    \n                                                                        <span class=\"wp-block-content-list__pagination-link wp-block-content-list__pagination-link--current\" aria-current=\"page\">1<\/span>\n                                                                                                <a class=\"wp-block-content-list__pagination-link\" href=\"\/en\/wp-json\/wp\/v2\/pages\/4675?cl_page=2\">2<\/a>\n                                                                                                <a class=\"wp-block-content-list__pagination-link\" 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