{"id":4777,"date":"2026-10-19T11:36:33","date_gmt":"2026-10-19T08:36:33","guid":{"rendered":"https:\/\/support.withsecure.com\/?page_id=4777"},"modified":"2026-10-19T11:36:33","modified_gmt":"2026-10-19T08:36:33","slug":"psa-rmm-integrations","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/en\/changelogs\/products\/psa-rmm-integrations\/","title":{"rendered":"PSA\/RMM Integrations"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Changelogs<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>PSA\/RMM Integrations<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" data-addsearch-results-url=\"\/en\/search\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section\n    class=\"wp-block-content-list edwp-block layout--spacing-l-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-content-list__container\">\n        \n        <div class=\"wp-block-content-list__main\">\n                    <ul class=\"wp-block-content-list__list\">\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-07-02T00:00:00+00:00\">July 2, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/changelogs\/psa-rmm-integrations-2026-07-02-automated-subscription-provisioning-for-halo-psa-and-autotask-psa\/\">\n                <p class=\"wp-block-content-list__title\">PSA\/RMM integrations 2026-07-02: Automated subscription provisioning for Halo PSA and Autotask PSA<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <h4 data-id=\"automated-subscription-provisioning-for-halo-psa-and-autotask-psa\">Automated subscription provisioning for Halo PSA and Autotask PSA<\/h4>\n<p><strong>No more manual subscription setup.<\/strong>\u00a0If you manage WithSecure\u2122 Elements for your customers through Halo PSA or Autotask PSA, you can now skip the manual work of creating and updating customer organizations and subscriptions in the Partner Portal entirely \u2014 it happens automatically from the billing tools you already use.<\/p>\n<h5 data-id=\"what-s-new\">What&#8217;s new<\/h5>\n<ul>\n<li><strong>Organizations and subscriptions provision themselves.<\/strong>\u00a0Add a WithSecure\u2122 product to a customer&#8217;s recurring invoice (Halo PSA) or recurring service contract (Autotask PSA), and the matching Elements subscription (and organization) is created automatically \u2014 no separate step in the Partner Portal or interaction with WithSecure&#8217;s support<\/li>\n<li><strong>Seat counts stay in sync.<\/strong>\u00a0The quantity\/units you set on the invoice or contract line item controls the number of seats available for that customer. Need to add or remove seats later? Just update the quantity<\/li>\n<li><strong>One less system to reconcile.<\/strong>\u00a0Because provisioning is driven by your PSA&#8217;s billing data, your customer subscriptions and your invoicing stay aligned by default, cutting down on mismatches between what you&#8217;re billing and what&#8217;s actually provisioned.<\/li>\n<li><strong>Fast turnaround.<\/strong>\u00a0New subscriptions and seat changes are picked up automatically within 15 minutes \u2014 or trigger it instantly with a one-click &#8220;Sync sites&#8221; action in the Elements Security Center if you don&#8217;t want to wait.<\/li>\n<li><strong>Clear visibility when something needs attention.<\/strong>\u00a0If a customer is missing required billing details (like address or a billing contact), provisioning simply won&#8217;t happen for that account, and you can see exactly why in the integration logs \u2014 no silent failures.<\/li>\n<\/ul>\n<h5 data-id=\"why-it-matters\">Why it matters<\/h5>\n<p>Previously, keeping WithSecure\u2122 subscriptions in sync with what you&#8217;d sold a customer meant maintaining them twice: once in your PSA for billing, and once in the Partner Portal for provisioning. That&#8217;s manual effort and a chance for the two to drift out of sync. Now your recurring invoices and contracts are the single source of truth \u2014 set it up once, and every new customer, upsell, or seat change flows straight through.<\/p>\n<h5 data-id=\"availability\">Availability<\/h5>\n<p>Available now to WithSecure Partners using the\u00a0<strong>Halo PSA<\/strong>\u00a0or\u00a0<strong>Autotask PSA<\/strong>\u00a0integrations in the Elements Security Center. Just turn on\u00a0<strong>Provisioning<\/strong>\u00a0in the integration configuration to get started. Not available for free trials or company-managed subscriptions.<\/p>\n<p>Learn how to set it up:\u00a0<a href=\"https:\/\/community.withsecure.com\/home\/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fconnect.withsecure.com%2Fintegrations-catalog%2Fhalopsa%2F\" rel=\"nofollow noopener ugc\" target=\"_blank\">Halo PSA Integration<\/a>\u00a0\u00b7\u00a0<a href=\"https:\/\/community.withsecure.com\/home\/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fconnect.withsecure.com%2Fintegrations-catalog%2Fautotask%2F\" rel=\"nofollow noopener ugc\" target=\"_blank\">Autotask PSA Integration<\/a><\/p>\n<h5 data-id=\"request-for-feedback\">Request for feedback<\/h5>\n<p>As this is the first release of automated provisioning, we&#8217;d be delighted to <a href=\"https:\/\/community.withsecure.com\/categories\/elements-integrations\" rel=\"nofollow noopener ugc\" target=\"_blank\">hear your feedback<\/a> on how to improve it.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-25T00:00:00+00:00\">June 25, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/changelogs\/psa-rmm-integrations-2026-06-25-agent-installation-logs\/\">\n                <p class=\"wp-block-content-list__title\">PSA\/RMM integrations 2026-06-25: agent installation logs<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <p>You can now check the RMM integration logs in the Elements Security Center when new Elements agent installations are made through the integration. This helps you verify that the integration is working.<br \/>\nThe logs can be found for each integration under <strong>Management &gt; Integrations<\/strong>, and via <strong>&#8220;Logs&#8221;<\/strong> for each active integration.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-16T00:00:00+00:00\">June 16, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/changelogs\/psa-rmm-integrations-2026-06-16-psa-ticket-type-configuration\/\">\n                <p class=\"wp-block-content-list__title\">PSA\/RMM integrations 2026-06-16: PSA ticket type configuration<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <p>You can now control which kinds of security events create tickets in your PSA tool. Previously every supported event automatically opened a ticket; now each PSA integration can be configured to receive only the ticket types you care about.<\/p>\n<p>The currently supported event types are:<\/p>\n<p>* BCD \u2014 broad context detections<br \/>\n* XM \u2014 Exposure management recommendations<\/p>\n<p>You will find the configuration from the Elements Security Center under &#8220;integrations&#8221; \u2192 Configure for your PSA.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n            <li class=\"wp-block-content-list__item\">\n                            <time class=\"wp-block-content-list__updated\" datetime=\"2026-06-16T00:00:00+00:00\">June 16, 2026<\/time>\n            \n            <a class=\"wp-block-content-list__link\" href=\"https:\/\/support.withsecure.com\/en\/changelogs\/psa-rmm-integrations-2026-06-16-integration-logs\/\">\n                <p class=\"wp-block-content-list__title\">PSA\/RMM integrations 2026-06-16: Integration logs<\/p>\n            <\/a>\n\n            \n                            <details class=\"wp-block-content-list__details\">\n                    <summary class=\"wp-block-content-list__summary\">Read more<\/summary>\n                    <div class=\"wp-component-paragraph wp-block-content-list__body\">\n    <p>We have released integration logs for evaluating how the PSA\/RMM integration is working. This can be helpful in debugging your PSA\/RMM integration health.<\/p>\n<p>You will find the integration logs from Elements Security Center, Management \u2192 Integrations .\u2192 Logs, next to your PSA\/RMM item.<\/p>\n<\/div>\n                <\/details>\n                    <\/li>\n    <\/ul>\n\n                            <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":4744,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4777","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/comments?post=4777"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4777\/revisions"}],"predecessor-version":[{"id":8146,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4777\/revisions\/8146"}],"up":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/pages\/4744"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}