{"id":3980,"date":"2026-07-07T15:53:21","date_gmt":"2026-07-07T12:53:21","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=3980"},"modified":"2026-07-07T15:53:21","modified_gmt":"2026-07-07T12:53:21","slug":"veeam-backup-replication-update-fails-when-elements-epp-security-features-are-enabled","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/veeam-backup-replication-update-fails-when-elements-epp-security-features-are-enabled\/","title":{"rendered":"Veeam Backup &#038; Replication update fails when Elements EPP Security Features are enabled"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Veeam Backup &amp; Replication Console update fails when Elements Endpoint Protection Security Features are enabled.\u00a0<\/p>\n<p>Installation fails with error:\u00a0<\/p>\n<p><em>Deleting temporary folder Error: The process cannot access the file because it is being used by another process. Failed to delete file: [\\\\?\\C:\\Windows\\Veeam\\Backup\\Upload\\07f9fa15-dc61-40e8-9068-d0f4243ff9de\\Veeam_B&amp;R_Endpoint_x64.msi]. File &#39;\\\\?\\C:\\Windows\\Veeam\\Backup\\Upload\\07f9fa15-dc61-40e8-9068-d0f4243ff9de\\Veeam_B&amp;R_Endpoint_x64.msi&#39; locked by 0 processes: The specified directory cannot be removed: [\\\\?\\C:\\Windows\\Veeam\\Backup\\Upload\\07f9fa15-dc61-40e8-9068-d0f4243ff9de]. Failed to invoke rpc command<\/em><\/p>\n<h3>Resolution:<\/h3>\n<p>If Veeam Backup &amp; Replication Console update fails when Elements Endpoint Protection security features are enabled (such as Real-time scanning and DeepGuard), you need to create Global scanning exclusions for the folders used by Veeam and process exclusions for Veeam processes.\u00a0<\/p>\n<p>By default these should be enough if your Veeam installation is in a default location:\u00a0<\/p>\n<p>Add to the Global exclusions from all security scans list:\u00a0<\/p>\n<p>C:\\Windows\\Veeam\\<br \/>C:\\Program Files\\Veeam\\\u00a0<br \/>C:\\Program Files\\Common Files\\Veeam<\/p>\n<p>Process exclusion list:\u00a0<\/p>\n<p>C:\\Windows\\Veeam\\Backup\\VeeamDeploymentSvc.exe<br \/>C:\\Program Files\\Veeam\\Endpoint Backup\\Veeam.EndPoint.Service.exe<br \/>C:\\Program Files\\Common Files\\Veeam\\Backup and Replication\\Explorers Recovery Service\\Veeam.StandBy.Service.exe<br \/>C:\\Program Files\\Veeam\\Veeam Guest Interaction Service\\Veeam.Guest.Interaction.Proxy.exe<br \/>C:\\Program Files\\Common Files\\Veeam\\Backup and Replication\\Mount Service\\Veeam.Backup.MountService.exe<br \/>C:\\Program Files\\Veeam\\vPowerNFS\\VeeamNFSSvc.exe<br \/>C:\\Program Files\\Veeam\\Backup and Replication\\Threat Hunter\\Veeam.ThreatHunterService.exe<br \/>C:\\Program Files\\Veeam\\Backup Transport\\VeeamTransportSvc.exe<\/p>\n<p>This Veeam documentation also includes other paths that they recommend to exclude: <a href=\"https:\/\/www.veeam.com\/kb1999\" target=\"_blank\" rel=\"noopener\">https:\/\/www.veeam.com\/kb1999<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veeam Backup &#038; Replication Console update fails when Elements Endpoint Protection Security Features are enabled.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-3980","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015535","source_version":1,"source_system":"salesforce","source_date_updated":"2026-07-07 12:53:21","import_hash":"5f599f9e473445682946b82dd79e8fe0ec061cbf","vanilla_article_id":33001,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/33001-veeam-backup-replication-update-fails-when-elements-epp-security-features-are-enabled","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/3980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=3980"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=3980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}