{"id":3994,"date":"2026-06-08T18:05:18","date_gmt":"2026-06-08T15:05:18","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=3994"},"modified":"2026-06-08T18:05:18","modified_gmt":"2026-06-08T15:05:18","slug":"why-number-of-non-user-mailbox-protected-by-collaboration-protection-exceeds-the-purchased-license-size","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/why-number-of-non-user-mailbox-protected-by-collaboration-protection-exceeds-the-purchased-license-size\/","title":{"rendered":"Why number of &#8220;Non-user mailbox&#8221; protected by Collaboration Protection exceeds the purchased license size?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Why number of &quot;Non-user mailbox&quot; protected by Elements Collaboration Protection exceeds the purchased license size?<\/p>\n<h3>Resolution:<\/h3>\n<p>Non-user mailboxes will not be counted directly to the license size, like 1 license: 1 mailbox. Instead, it will be be counted with a ratio of 1:2.<\/p>\n<p>For example if you have an Elements Collaboration Protection subscription that includes 5 licenses, the maximum amount of mailboxes that you can protect is 5 user mailboxes and 10 non-user mailboxes.<\/p>\n<p>Please take note that shared mailbox is considered a non-user mailbox.<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why number of &#8220;Non-user mailbox&#8221; protected by Collaboration Protection exceeds the purchased license size?<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-3994","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014556","source_version":2,"source_system":"salesforce","source_date_updated":"2026-06-08 15:05:18","import_hash":"ad20c39ffc0c550e2b0344977f6ea4536ecc70e6","vanilla_article_id":32784,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32784-why-number-of-non-user-mailbox-protected-by-collaboration-protection-exceeds-the-purchased-license-size","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/3994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=3994"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=3994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}