{"id":4044,"date":"2026-06-08T18:02:22","date_gmt":"2026-06-08T15:02:22","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4044"},"modified":"2026-06-08T18:02:22","modified_gmt":"2026-06-08T15:02:22","slug":"why-is-the-software-updater-status-missing-for-elements-agents-on-mac-in-the-elements-epp-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/why-is-the-software-updater-status-missing-for-elements-agents-on-mac-in-the-elements-epp-portal\/","title":{"rendered":"Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?"},"content":{"rendered":"

Issue:<\/h3>\n

Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?
Why is the Software Updater status doesn't working for Elements Agents on Mac?<\/p>\n

Resolution:<\/h3>\n

The Software Updates status is displayed in the Elements EPP portal only if the 'Scan for missing Software Updates' operation has been executed. If the Software Updater does not perform the check for updates via the Elements EPP portal, there will be no information to report.<\/p>\n

In this case, it is most likely that the scanning was not yet performed on the device(s).<\/p>\n

You can manually trigger the scanning by creating an Automated Task in the Elements Security portal. Follow the steps below to configure and run the scan:<\/p>\n

Steps to Create an Automated Task:<\/strong><\/p>\n

    \n
  1. \n

    Log in to the Elements Security Portal:<\/strong> Navigate to the portal and access the Security Configuration settings.<\/p>\n<\/li>\n

  2. \n

    Select the Security Configuration Profile:<\/strong><\/p>\n

      \n
    • \n

      Go to Security Configuration > Profile<\/strong>.<\/p>\n<\/li>\n

    • \n

      Click on the Mac<\/strong> tab.<\/p>\n<\/li>\n

    • \n

      Select the profile (e.g., text_Mac) that you want to update.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

    • \n

      Enable Automated Tasks:<\/strong><\/p>\n

        \n
      • \n

        In the left-hand pane, select Automated Task<\/strong>.<\/p>\n<\/li>\n

      • \n

        Turn on the feature if it is not already enabled.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

      • \n

        Configure the Scan Task:<\/strong><\/p>\n

          \n
        • \n

          Set the task type to Scan for missing Software Updates<\/strong>.<\/p>\n<\/li>\n

        • \n

          Define the schedule for the scan using a CRON expression. (Refer to the help icon next to "The list of automated task" for CRON syntax guidance.)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

        • \n

          Save and Publish:<\/strong><\/p>\n

            \n
          • \n

            Click Save<\/strong> to confirm the changes.<\/p>\n<\/li>\n

          • \n

            Publish the profile to apply the new settings to the devices.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

          • \n

            Monitor the Status:<\/strong><\/p>\n

              \n
            • \n

              Once the task is configured and executed, monitor the Elements EPP portal to check if the Software Updates status is now displayed.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

              Additional Notes:<\/strong> Ensure that the device(s) in question are connected to the internet and synchronized with the Elements EPP portal to successfully receive and execute the automated task.<\/p>\n

              \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

              Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4044","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014826","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:02:22","import_hash":"98be1b4f08663fddd2d7eba4fbdcee2ca78ee9e5","vanilla_article_id":32684,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32684-why-is-the-software-updater-status-missing-for-elements-agents-on-mac-in-the-elements-epp-portal","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4044"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}