{"id":4073,"date":"2026-06-08T18:02:06","date_gmt":"2026-06-08T15:02:06","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4073"},"modified":"2026-06-08T18:02:06","modified_gmt":"2026-06-08T15:02:06","slug":"why-are-the-quick-action-buttons-such-as-isolate-affected-device-and-scan-device-under-the-broad-context-detection-details-view-greyed-out-in-the-elements-securit","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/why-are-the-quick-action-buttons-such-as-isolate-affected-device-and-scan-device-under-the-broad-context-detection-details-view-greyed-out-in-the-elements-securit\/","title":{"rendered":"Why are the quick action buttons (such as \u201cIsolate Affected Device\u201d and \u201cScan Device\u201d) under the Broad Context Detection details view greyed out in the Elements Security Center?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Why are the quick action buttons (such as \u201cIsolate Affected Device\u201d and \u201cScan Device\u201d) under the Broad Context Detection detail&#39;s view greyed out in the Elements Security Center?<\/p>\n<h3>Resolution:<\/h3>\n<p>The remote operations (such as \u201cIsolate Affected Device\u201d and \u201cScan Device\u201d)\u00a0in the Elements Security Center are only available for a device with Elements agent installed using the\u00a0Elements EDR for Computers\/Elements EDR for Servers or Elements EDR and EPP for Computers\/Elements EDR and EPP for Servers subscription.<\/p>\n<p>If you have Business Suite product (Client Security\/Server Security) installed on the device with the Endpoint Detection &amp; Response sensor activated, we are unable to trigger remote operations from the Elements Security Center. We need to do this using Operations tab in the Policy Manager Console.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why is the\u00a0Isolate Host button missing from the assets&#8217; information page in the Rapid Detection and Response (RDR) portal ?<\/p>\n","protected":false},"template":"","support_article_product":[100],"class_list":["post-4073","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011900","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:02:06","import_hash":"dcedf44c2308a8fa9a0c016f772a9cb0a99a7ca0","vanilla_article_id":31108,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31108-why-are-the-quick-action-buttons-such-as-isolate-affected-device-and-scan-device-under-the-broad-context-detection-details-view-greyed-out-in-the-elements-securit","vanilla_kb_id":30,"vanilla_category_id":105,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4073"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}