{"id":4091,"date":"2026-06-08T18:01:48","date_gmt":"2026-06-08T15:01:48","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4091"},"modified":"2026-06-08T18:01:48","modified_gmt":"2026-06-08T15:01:48","slug":"the-latest-linux-security-64-update-fails-to-install","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/the-latest-linux-security-64-update-fails-to-install\/","title":{"rendered":"The latest Linux Security 64 update fails to install."},"content":{"rendered":"

Issue:<\/h3>\n

The latest Linux Security 64 update 2024-03-18 fails to install
\u00a0<\/p>\n

Resolution:<\/h3>\n

The following error is visible in the update.log file:<\/p>\n

Update \/aquarius\/1710768883 installed successfully.
>>> Installing \/hydra\/1710775746 (Tue Mar 19 15:15:24 EET 2024) >>>
Update \/hydra\/1710775746 installed successfully.
>>> Installing \/linuxsecurity\/1710768478 (Tue Mar 19 15:15:28 EET 2024) >>>
Installing pinned certificates
2024-03-19 15:15:34 fsguts2.c:1636[6] empty updates section
2024-03-19 15:15:34 fsguts2.c:1150[6] channel 'pinned-certificates-unix' not found
2024-03-19 15:15:34 src\/guts2download.c:203[7] downloading the channel failed, error 207 (item not found)
2024-03-19 15:15:34 src\/guts2download.c:88[7] downloading the channel content from http:\/\/pms.local:80\/guts2 failed, error 207 (item not found)
2024-03-19 15:15:59 net\/fsaddrinfo.c:423[7] getaddrinfo() returned error -2 (EAI_NONAME; name does not resolve)
2024-03-19 15:15:59 net\/fssocket.c:2395[7] name resolution failed, error 210 (unable to resolve host)
2024-03-19 15:15:59 net\/fssocket.c:370[7] fs_socket_tcp_connect_next() returned 210 (unable to resolve host)
2024-03-19 15:15:59 net\/fshandle_tcp.c:282[7] failed to connect guts2.sp.f-secure.com tcp port 80, error 210 (unable to resolve host)
2024-03-19 15:15:59 fshttps.c:686[7] connection failed, error 210 (unable to resolve host)
2024-03-19 15:15:59 fsguts2.c:3047[7] unable to perform the HTTP operation, error 210 (unable to resolve host)
2024-03-19 15:15:59 fsguts2.c:1027[7] unable to fetch update information from the server, error 210 (unable to resolve host)
2024-03-19 15:15:59 src\/guts2download.c:164[7] unable to fetch the list of updates, error 210 (unable to resolve host)
2024-03-19 15:15:59 src\/guts2download.c:88[7] downloading the channel content from http:\/\/guts2.sp.f-secure.com failed, error 210 (unable to resolve host)
setup: failed to install pinned certificates (exit status 2)
\/opt\/f-secure\/baseguard\/bin\/update: Failed to install \/linuxsecurity\/1710768478<\/p>\n

Also, the following alert is visible in Policy Manager Console.<\/p>\n

Could not install the following update: linuxsecurity 2024-03-18 (fsbg-pmd).<\/strong><\/p>\n

The alert reproduces with both Policy Manager 15.xx and 16.xx installations that are isolated that is, they do not have internet connectivity.<\/p>\n

The latest version of Linux Security 64 introduces a new dependency on the pinned-certificates-unix channel. If you have a high security installation of Policy Manager, without connectivity to the internet and rely on archives to update the policy manager, a minor modification is needed.<\/p>\n

The process for using archives to update the Policy Manager Server is described here:\u00a0<\/p>\n

– https:\/\/community.withsecure.com\/en\/kb\/articles\/5638-using-archives-to-update-malware-definitions<\/p>\n

To fix this particular issue, add the missing 'pinned-certificates-unix' channel to the tool configuration by editing the channels.json file available in the conf-folder.\u00a0
Once the change is in place, rerun the tool and import the new databases to the Policy Manager Server.\u00a0<\/p>\n

Ref: How to add new channel to "channels.json" in\u00a0conf-folder.<\/p>\n

\n[\n\u00a0\u00a0<other channels>\n\n\u00a0"atlant-100-linux-x86_64",\n\u00a0 "swup-win",\n\u00a0 "swup-win-db",\n\u00a0 "hydra-macos",\n\u00a0 "pinned-certificates-win"\n  "pinned-certificates-unix"<\/span>\n]<\/pre>\n
\u00a0<\/p>\n
The issue with the missing channel pinned-certificates-unix channel will be resolved in the upcoming Service Release of WithSecure Policy Manager (16.02).\u00a0<\/p>\n
To verify if pinned-certificates-unix has been installed on the Linux Security 64 host, you may refer to the\u00a0update.log which contains:<\/p>\n
\n
Update \/pinned-certificates\/1667822601 installed successfully.<\/p>\n<\/blockquote>\n
and<\/p>\n
\n
Update \/linuxsecurity\/1712740227 installed successfully.<\/p>\n<\/blockquote>\n
\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
The latest Linux Security 64 update 2024-03-18 fails to install
\n\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4091","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012569","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:48","import_hash":"f37a8c03b8acc6a35b3c530afb99a71b1db25c62","vanilla_article_id":32300,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32300-the-latest-linux-security-64-update-fails-to-install","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4091"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}