{"id":4105,"date":"2026-09-21T17:01:18","date_gmt":"2026-09-21T14:01:18","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4105"},"modified":"2026-09-23T08:45:57","modified_gmt":"2026-09-23T05:45:57","slug":"unable-to-import-multiple-mobile-devices-from-csv-file-to-elements-endpoint-protection-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/unable-to-import-multiple-mobile-devices-from-csv-file-to-elements-endpoint-protection-portal\/","title":{"rendered":"Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>I get the following error: &quot;failed to invite multiple devices via CSV file!&quot;, when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection).<\/p>\n<h3>Resolution:<\/h3>\n<p>Make sure you are importing the details in the following CSV format:<\/p>\n<p>&lt;owner email&gt;;&lt;owner last name&gt;;&lt;owner first name&gt;;&lt;alias&gt;<\/p>\n<p><u>Example CSV content:<\/u><\/p>\n<p>test@exampledomain.com;Doe;John;examplealias<br \/>example@testdomain.com;Doe;Jane;examplealias2<\/p>\n<p><b>Note:<\/b> It is recommended to use a text editor which preserves the original encoding, such as basic Windows Notepad. Using some other editor that doesn&#39;t preserve the original encoding can break it.<\/p>\n<p><b>\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I get an error &#8220;failed to invite multiple devices via CSV file!&#8221; when trying to invite multiple mobile devices to Elements EPP.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4105","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005766","source_version":3,"source_system":"salesforce","source_date_updated":"2026-09-23 05:45:57","import_hash":"3e10ad212bc23d9e588155bd31f412f0b24ce272","vanilla_article_id":32311,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32311-unable-to-import-multiple-mobile-devices-from-csv-file-to-elements-endpoint-protection-portal","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4105"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}