{"id":4111,"date":"2026-06-08T18:01:35","date_gmt":"2026-06-08T15:01:35","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4111"},"modified":"2026-06-08T18:01:35","modified_gmt":"2026-06-08T15:01:35","slug":"software-updater-unable-to-download-java-updates","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/software-updater-unable-to-download-java-updates\/","title":{"rendered":"Software Updater unable to download Java updates"},"content":{"rendered":"

Issue:<\/h3>\n

Software Updater is unable to download Java updates.<\/p>\n

Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.<\/p>\n

Resolution:<\/h3>\n

Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server with authentication. This stops Software Updater from downloading the Java update.\u00a0<\/p>\n

We have published a change to Computer Protection to stop showing Java update as a missing update in Software Updater. After this, you will need to install Java update manually (not via F-Secure Software Updater).\u00a0<\/p>\n

At the same time, we are not going to change the Software Updater behavior for the rest of the products.\u00a0<\/p>\n

To stop Software Updater from trying to install the problematic Java update automatically, you can exclude the Java Update from the automatic installation by following these steps:\u00a0<\/p>\n

If you have a Business Suite product (Client Security or Server Security)\u00a0<\/p>\n

    \n
  1. Log in to Policy Manager Console<\/li>\n
  2. Select the target group from the Domain Tree<\/b><\/li>\n
  3. Go to the\u00a0Settings\u00a0<\/b>tab<\/li>\n
  4. Select\u00a0Software Updater\u00a0<\/b><\/li>\n
  5. Click on\u00a0Add\u00a0<\/b>from the right side of the Exclude software from automatic installation\u00a0<\/b>list<\/li>\n
  6. Use\u00a0Java\u00a0<\/b>as the software name to exclude it<\/li>\n<\/ol>\n

    If you have an Elements Endpoint Protection product (EPP for Computers or EPP for Servers)\u00a0<\/p>\n

      \n
    1. Log in to the Elements Endpoint Protection Portal<\/li>\n
    2. Go to the\u00a0Profiles\u00a0<\/b>page<\/li>\n
    3. Click the profile you want to edit<\/li>\n
    4. Select\u00a0Software updater\u00a0<\/b><\/li>\n
    5. Click\u00a0Add software\u00a0<\/b>below\u00a0Exclude software from automatic installation\u00a0<\/b><\/li>\n
    6. Write Product=Java\u00a0<\/b>to exclude Java software from automatic installation<\/li>\n<\/ol>\n

      After the change, you will need to install the Java update manually.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

      Software Updater unable to download Java update<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4111","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005640","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:35","import_hash":"7635c00ba15e6fd96aeec0e7cfb8cff6787e1847","vanilla_article_id":32315,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32315-software-updater-unable-to-download-java-updates","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4111"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}