{"id":4116,"date":"2026-10-07T16:12:24","date_gmt":"2026-10-07T13:12:24","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4116"},"modified":"2026-10-07T16:12:24","modified_gmt":"2026-10-07T13:12:24","slug":"request-for-registration-json-offline-token-to-activate-a-policy-manager-which-is-in-an-isolated-or-offline-environment","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/request-for-registration-json-offline-token-to-activate-a-policy-manager-which-is-in-an-isolated-or-offline-environment\/","title":{"rendered":"Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment"},"content":{"rendered":"

Issue:<\/h3>\n

I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?<\/p>\n

Resolution:<\/h3>\n
    \n
  1. Contact <\/b>WithSecure support\u00a0by\u00a0opening <\/b>a support request here.<\/a><\/li>\n
  2. Provide <\/b>the following information for WithSecure technical support to create an offline registration file:<\/li>\n<\/ol>\n
      \n
    • Account Name<\/li>\n
    • Customer ID<\/li>\n
    • Installation ID\u00a0<\/li>\n
    • Business Suite license Expiry date<\/li>\n<\/ul>\n

      How to obtain Customer and Installation ID:<\/b><\/u><\/p>\n

      Policy Manager for Windows<\/p>\n

        \n
      • Open Policy Manager console<\/b>,\u00a0and go to Help menu <\/b>> Registration dialog<\/b>, or;<\/li>\n
      • Find the information from the Policy Manager Server\u00a0installation folder:\u00a0C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\data\\upstream-statistics.json<\/span><\/li>\n
      • Note: the folder\u00a0C:\\ProgramData\\ <\/span>by default is a\u00a0hidden folder. To workaround this issue, copy\/paste the name of the folder\u00a0C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\data\\<\/span>to an File Explorer window to view the content of set folder.<\/li>\n<\/ul>\n

        Policy Manager for Linux:<\/span>
        \u00a0 \u00a0 Please refer\u00a0
        \u00a0 \u00a0 \u00a0\/var\/opt\/f-secure\/fspms\/data\/upstream-statistics.json<\/p>\n

        Notes:<\/b>
        "upstream-statistics.json" file is created by Policy Manager when it attempts to connect to the registration backend (corp-reg.f-secure.com) and it\u00a0keeps updating daily on each attempt to check the license. You should not create or edit the Customer ID and Installation ID in the upstream-statistics.json file directly because it is not intended to be edited manually.<\/p>\n

        Once support has provided you with an offline registration file, use the following steps to activate it on your Policy Manager Server.\u00a0
        This file is actually created based on the ordered period or expiry date in the license certificate and\u00a0there is no other license file used by Policy Manager Server for registration.<\/p>\n

        Windows:<\/b><\/u><\/p>\n

        <\/span>Policy Manager for Windows:<\/p>\n

          \n
        1. Copy the offline registration file registration.json <\/strong>to the folder: C:\\ProgramData\\WithSecure\\NS\\Policy Manager\\Policy Manager Server\\data<\/strong><\/span><\/li>\n
        2. Restart the WithSecure Policy Manager Server service by typing the following commands in an elevated command prompt (CMD)\n
            \n
          • net stop wspms<\/span><\/li>\n
          • net start wspms<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

            Linux:<\/u><\/b><\/p>\n

              \n
            1. Copy the offline registration file\u00a0to registration.json <\/strong>the folder \/var\/opt\/f-secure\/fspms\/data<\/b>\u00a0<\/span><\/li>\n
            2. Restart the fspms daemon:<\/li>\n<\/ol>\n
                \n
              • # \/etc\/init.d\/fspms restart<\/span><\/li>\n<\/ul>\n

                If the registration.json file disappears from data <\/strong>folder, the activation was successful and Policy Manager is activated until the expiry of your current subscription. After renewing the subscription you need to request a new registration token from support. There is no need to change the permissions for the registration.json file as file inherits proper permissions from the parent folder\u00a0data<\/strong>.
                Make sure to do this some time in advance so that you don't end up with an expired Policy Manager Server.<\/p>\n","protected":false},"excerpt":{"rendered":"

                I would like to register my Policy Manager Server which is not connected to a network (offline)<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4116","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013614","source_version":8,"source_system":"salesforce","source_date_updated":"2026-10-07 13:12:24","import_hash":"89aec1b759bf19cfa6cd5904f3928f8bc9e167dc","vanilla_article_id":32319,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32319-request-for-registration-json-offline-token-to-activate-a-policy-manager-which-is-in-an-isolated-or-offline-environment","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4116"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}