{"id":4208,"date":"2026-06-08T18:00:13","date_gmt":"2026-06-08T15:00:13","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4208"},"modified":"2026-06-08T18:00:13","modified_gmt":"2026-06-08T15:00:13","slug":"incoming-email-was-delayed-to-be-detected-and-quarantined-on-elements-collaboration-protection-and-the-receiver-could-see-the-email-and-has-already-sent-reply-it","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/incoming-email-was-delayed-to-be-detected-and-quarantined-on-elements-collaboration-protection-and-the-receiver-could-see-the-email-and-has-already-sent-reply-it\/","title":{"rendered":"Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it."},"content":{"rendered":"

Issue:<\/h3>\n

Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it.<\/p>\n

In the end, the reply was also quarantined but not sent to any destination addresses.
This issue happened only one time and cannot be reproduced again.<\/p>\n

Resolution:<\/h3>\n

Generally, delays can happen because our Elements Collaboration Protection system is working in asynchronous way with Microsoft, therefore delays are expected to happen from time to time.<\/p>\n","protected":false},"excerpt":{"rendered":"

Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it.<\/p>\n

In the end, the reply was also quarantined but not sent to any destination addresses.
\nThis issue happened only one time and cannot be reproduced again.<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4208","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013117","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:13","import_hash":"a5110c9ad06a176c0b2652d0797e315d0c201512","vanilla_article_id":31612,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31612-incoming-email-was-delayed-to-be-detected-and-quarantined-on-elements-collaboration-protection-and-the-receiver-could-see-the-email-and-has-already-sent-reply-it","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4208"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}