{"id":4213,"date":"2026-06-08T18:00:12","date_gmt":"2026-06-08T15:00:12","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4213"},"modified":"2026-06-08T18:00:12","modified_gmt":"2026-06-08T15:00:12","slug":"how-to-reset-biometric-key-device-registration-in-the-elements-security-center-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-reset-biometric-key-device-registration-in-the-elements-security-center-portal\/","title":{"rendered":"How to reset biometric key device registration in the Elements Security Center portal?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to reset biometric key device registration in the Elements Security Center portal?\u00a0 For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)<\/p>\n<h3>Resolution:<\/h3>\n<p>Here are the steps on how to reset the biometric keys for a device:\u00a0<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal:\u00a0<a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Select <strong>Try another method<\/strong>\u00a0when asked to\u00a0<strong>Use fingerprint or face recognition to login<\/strong><\/li>\n<li>After you have logged in, click on the profile icon in the top-right hand corner and select <strong>My settings<\/strong><\/li>\n<li>Click on the <strong>Change<\/strong>\u00a0button on the right side of the <em>Multi-Factor Authentication enabled<\/em> text<\/li>\n<li>In the <strong>Biometric keys<\/strong>\u00a0section, click remove for the existing key<\/li>\n<li>Enter your username and password<\/li>\n<\/ol>\n<p>Next time you login with your device, after the multi-factor authentication (MFA) step, you will be again asked if you want to enable faster login on the device.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to reset biometric key device registration in the Elements Security Center portal?\u00a0 For example if a device was reinstalled and the biometric keys for it need to be added again.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4213","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011410","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:12","import_hash":"dc6f9a93a61a16f3ebc165084999acf7e82ac216","vanilla_article_id":32373,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32373-how-to-reset-biometric-key-device-registration-in-the-elements-security-center-portal","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4213"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}