{"id":4233,"date":"2026-06-08T17:58:05","date_gmt":"2026-06-08T14:58:05","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4233"},"modified":"2026-06-08T17:58:05","modified_gmt":"2026-06-08T14:58:05","slug":"how-to-generate-debug-wsdiag-logs-for-elements-endpoint-protection-client-security-and-server-security","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-generate-debug-wsdiag-logs-for-elements-endpoint-protection-client-security-and-server-security\/","title":{"rendered":"How to generate debug wsdiag logs for Elements Endpoint Protection, Client Security and Server Security?"},"content":{"rendered":"

Issue:<\/h3>\n

This article describes the steps to generate wsdiag debug, also known as full logging<\/b>, logs for Elements EPP for Computers, Elements EPP for Servers, Client Security 16 and Server Security 16 or later.<\/p>\n

Debug diagnostic logs are needed in some instances by technical support to investigate problems in more detail.<\/p>\n

Resolution:<\/h3>\n

When full debug logging is enabled, an wsdiag will gather more in depth and additional log files, which help in some problem investigations.\u00a0<\/p>\n

Debug logging can be enabled directly from the WithSecure user interface in the following products: Elements EPP for Computers, Elements EPP for Servers and Client Security 16 and later.<\/p>\n

Steps how to enable advanced debug logging (full logging) locally on a Windows device:\u00a0<\/p>\n

    \n
  1. Open the WithSecure product\u00a0user interface<\/li>\n
  2. Select Settings<\/b> (Cogwheel icon)<\/li>\n
  3. Select Edit settings<\/b><\/li>\n
  4. Click Yes <\/b>on User Account Control<\/i>\u00a0prompt (provide admin credentials if requested)<\/li>\n
  5. Select Support<\/b><\/li>\n
  6. In the Tools<\/i> section, enable debug logging\u00a0by tapping the On\/Off switch below\u00a0Debug logging helps customer support to analyze issues.<\/i><\/li>\n
  7. Reproduce the steps that caused the original problem, take note of exact time of the problem<\/li>\n
  8. Generate an WSDIAG diagnostic file by following the steps explained in this link:\u00a0How to create or generate a WSDIAG diagnostics file on a Windows computer? – WithSecure Community<\/a><\/li>\n
  9. Open the WithSecure\u00a0product\u00a0user interface<\/li>\n
  10. Select Settings<\/b> (Cogwheel icon)<\/li>\n
  11. Select Edit settings<\/b><\/li>\n
  12. Click Yes <\/b>on User Account Control<\/i>\u00a0prompt (provide admin credentials if requested)<\/li>\n
  13. Select Support<\/b><\/li>\n
  14. In the Tools<\/i> section, disable\u00a0debug logging\u00a0by tapping the On\/Off switch below\u00a0Debug logging helps customer support to analyze issues.<\/i><\/li>\n<\/ol>\n

    Debug logging can also be enabled for Elements Agent devices using the Elements Security Center by selecting the device on the Environment\u00a0<\/strong>> Devices\u00a0<\/strong>page and then selecting\u00a0Diagnostic operations\u00a0<\/strong>>\u00a0Turn on debug logging\u00a0<\/strong>from the\u00a0Actions\u00a0<\/strong>menu.\u00a0<\/p>\n

    In case the option described above are not available, follow the steps below:<\/p>\n

      \n
    1. Download the debug tool from https:\/\/download.withsecure.com\/support\/tools\/CCF-logging-tool\/fsloglevel.exe<\/li>\n
    2. Double click fsloglevel.exe<\/b><\/li>\n
    3. Select Full Logging<\/b><\/li>\n
    4. Click OK<\/b><\/li>\n
    5. Restart the computer<\/li>\n
    6. Reproduce the steps that caused the original problem, take note of exact time of the problem<\/li>\n
    7. Generate an WSDIAG diagnostic file by following the steps explained in this link:\u00a0How to create or generate a WSDIAG diagnostics file on a Windows computer? – WithSecure Community<\/a><\/li>\n
    8. Run the fsloglevel.exe<\/b> tool a second time after submitting the logs<\/li>\n
    9. Click on Normal Logging<\/b>\u00a0to turn off the debug mode (debug mode\u00a0slows down the machine slightly)<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Steps to generate debug logs for Computer Protection for Windows and Client Security 16 (and newer).<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4233","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013339","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:58:05","import_hash":"4495494115a2e5e318803a5708d6f21c2c09d30c","vanilla_article_id":29424,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29424-how-to-generate-debug-wsdiag-logs-for-elements-endpoint-protection-client-security-and-server-security","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4233"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}