{"id":4243,"date":"2026-06-08T17:58:00","date_gmt":"2026-06-08T14:58:00","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4243"},"modified":"2026-06-08T17:58:00","modified_gmt":"2026-06-08T14:58:00","slug":"how-to-transfer-or-change-a-corporate-customer-company-from-old-reseller-partner-to-new","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-transfer-or-change-a-corporate-customer-company-from-old-reseller-partner-to-new\/","title":{"rendered":"How to transfer or change a corporate customer company from old reseller partner to new?"},"content":{"rendered":"

Issue:<\/h3>\n

How to transfer, move or change a customer company from old reseller partner to a new reseller partner?\u00a0<\/p>\n

Resolution:<\/h3>\n

If you are a reseller partner, you can open a ticket to the WithSecure Order Services team using the WithSecure Partner Portal to have the end-customer moved.\u00a0<\/p>\n

How to open a ticket:\u00a0<\/p>\n

    \n
  1. Log in to the Partner Portal\u00a0<\/li>\n
  2. Navigate to Support > Create Support Request<\/strong><\/li>\n
  3. Click Create Request\u00a0<\/strong><\/li>\n
  4. Select case type: Order And Invoice Assistance<\/strong><\/li>\n<\/ol>\n

    The ticket should contain the following details:<\/p>\n

      \n
    • The customer company\u00a0<\/b>name, or the end user whose subscriptions are being moved to the new reseller<\/li>\n
    • Name of the old reseller partner<\/b>\u00a0from which the customer company will be moved from<\/li>\n
    • Name of the new reseller partner<\/b>\u00a0to which the customer company will be moved to<\/li>\n
    • Contact email of the end customer<\/strong>\u00a0who our Order Services can contact to confirm the transfer<\/li>\n<\/ul>\n

      Note:<\/b> When Elements Endpoint Protection end-customer company is moved between partners, only the profiles owned by the end customer are moved with the company to the new reseller partner. Profiles created by the previous reseller partner on the Solution Provider (SOP) or Service Provider (SEP) levels will not carry over after the move.\u00a0<\/p>\n

      We recommend the end customer to clone the profiles owned by the previous partner, so that they will have copies that they themselves own. You can check the owner of the profile by checking the\u00a0Owner\u00a0<\/b>column in the\u00a0Profiles\u00a0<\/b>page in the Elements Endpoint Protection portal. To clone a profile, click on the three dots on the right side of the profile and select\u00a0Clone profile<\/strong>. Once the profiles have been cloned, go to the\u00a0Environment\u00a0<\/strong>>\u00a0Devices\u00a0<\/strong>page and assign the new profile to the devices.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

      How to transfer or change a corporate customer company from old reseller partner to new?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4243","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013879","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:58:00","import_hash":"462d8b07ccc6f3a89638dbc2693e41a769a7b80f","vanilla_article_id":32393,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32393-how-to-transfer-or-change-a-corporate-customer-company-from-old-reseller-partner-to-new","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4243"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}