{"id":4258,"date":"2026-06-08T17:57:52","date_gmt":"2026-06-08T14:57:52","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4258"},"modified":"2026-06-08T17:57:52","modified_gmt":"2026-06-08T14:57:52","slug":"how-to-transfer-an-withsecure-elements-endpoint-protection-subscription-to-a-new-device","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-transfer-an-withsecure-elements-endpoint-protection-subscription-to-a-new-device\/","title":{"rendered":"How to transfer an WithSecure Elements Endpoint Protection subscription to a new device?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the license. After releasing the license, you can install the product on the new device.\u00a0<\/p>\n<p>Follow the steps below to transfer an Elements Endpoint Protection license from an old device to a new device:\u00a0<\/p>\n<ol>\n<li>Log in to Elements Security Center:\u00a0<a href=\"https:\/\/elements.f-secure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.w<\/a><a href=\"https:\/\/elements.withsecure.com\" target=\"_blank\" rel=\"noopener\">ithsecure.com<\/a><\/li>\n<li>Expand the <strong>Environment<\/strong> category\u00a0on the left pane<\/li>\n<li>Click on\u00a0<b>Devices<\/b>\u00a0page.<\/li>\n<li>Select the old device by selecting it from the list (an actions menu will appear)<\/li>\n<li>Click <strong>Remove<\/strong> <strong>device<\/strong> &gt; <strong>Remove device<\/strong><\/li>\n<\/ol>\n<p>After the old device has been removed from the <strong>Devices <\/strong>list, install Elements Agent on a new device by downloading the installer from the <strong>Management &gt; D<\/strong><strong>ownloads<\/strong> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Changed PCs. How to transfer Computer Protection lisence to the new computer?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4258","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012066","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:52","import_hash":"48b14b84a6b83c35f4d90acc58231d515c4105c5","vanilla_article_id":32402,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32402-how-to-transfer-an-withsecure-elements-endpoint-protection-subscription-to-a-new-device","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4258"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}