{"id":4272,"date":"2026-07-27T14:25:52","date_gmt":"2026-07-27T11:25:52","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4272"},"modified":"2026-07-27T14:25:52","modified_gmt":"2026-07-27T11:25:52","slug":"how-to-release-or-remove-a-file-from-quarantine-via-the-local-client-user-interface","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-release-or-remove-a-file-from-quarantine-via-the-local-client-user-interface\/","title":{"rendered":"How to release or remove a file from quarantine via the local client user interface?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to release or remove a file from the Quarantine list via the client&#39;s Graphical User Interface (GUI)?<\/p>\n<h3>Resolution:<\/h3>\n<p><b>Note:<\/b> These instructions are valid for:<\/p>\n<ul>\n<li>Business Suite Client Security 14 and later<\/li>\n<li>Business Suite Server Security 14 and later<\/li>\n<li>Elements Endpoint Protection (EPP for Computers and EPP for Servers)\u00a0<\/li>\n<\/ul>\n<p>Follow these steps:<\/p>\n<ol>\n<li>Open the graphical user interface\u00a0(you may click\u00a0on the client icon in the Windows system tray)<\/li>\n<li>Click\u00a0<b>open<\/b>\u00a0s<b>ettings<\/b><\/li>\n<li>Under <b>Malware Protection<\/b>, click\u00a0<b>View Quarantine<\/b><\/li>\n<li>Select the <b>Quarantined <\/b>tab<\/li>\n<li>Select the file, and click on <b>Allow <\/b>or <b>Remove<\/b><\/li>\n<\/ol>\n<p>Administrator privileges will be required to perform the action. The function is also dependent on the settings set from the Policy Manager or the Elements Endpoint Protection Portal.<\/p>\n<p>If the <b>Allow\u00a0<\/b>and\u00a0<b>Remove\u00a0<\/b>buttons are grey, the operation has not been allowed by the administrator.<\/p>\n<p>For Elements Endpoint Protection, the following End user rights setting must be set to unlocked for the Allow button to not be gray:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the Security Configurations &gt; Profiles page<\/li>\n<li>Click on the profile that is in use on the device<\/li>\n<li>Go to the <strong>General &gt; End user rights <\/strong>settings page<\/li>\n<li>In the <strong>Scanning settings <\/strong>section, unlock <strong>Global exclusions<\/strong><\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>How to release or remove files from the Quarantine List via the Client GUI?<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4272","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005477","source_version":3,"source_system":"salesforce","source_date_updated":"2026-07-27 11:25:52","import_hash":"7b0f6715bc439230b1a7162c3c2a3fed2c1ea896","vanilla_article_id":29405,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29405-how-to-release-or-remove-a-file-from-quarantine-via-the-local-client-user-interface","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4272"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}