{"id":4342,"date":"2026-06-08T17:56:12","date_gmt":"2026-06-08T14:56:12","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4342"},"modified":"2026-06-08T17:56:12","modified_gmt":"2026-06-08T14:56:12","slug":"how-does-elements-collaboration-protection-subscription-usage-work","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-does-elements-collaboration-protection-subscription-usage-work\/","title":{"rendered":"How does Elements Collaboration Protection subscription usage work?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How does Elements Collaboration Protection subscription usage work? How does Collaboration Protection allocate licenses when there are more mailboxes than licenses available?<\/p>\n<h3>Resolution:<\/h3>\n<p><strong>How license allocation works<\/strong><\/p>\n<p><strong>Initial setup or protection settings change<\/strong><\/p>\n<p><em>Protect all mailboxes<\/em><\/p>\n<p>When &quot;Protect all mailboxes&quot; is enabled, the system attempts to protect every mailbox in the tenant. If the number of mailboxes exceeds the available licenses \u2014 including licenses already consumed by other tenants sharing the same subscription \u2014 mailboxes are protected in alphabetical order by email address until no licenses remain. Any mailboxes that do not fit are automatically switched off.<\/p>\n<p><em>Customize protection for mailboxes<\/em><\/p>\n<p>When &quot;Customize protection for mailboxes&quot; is enabled, the customer manually selects which mailboxes to protect from the mailbox list. Licenses are assigned only to the mailboxes explicitly selected. If the number of selected mailboxes exceeds the available licenses, the selection cannot be completed until enough licenses are free. Optionally, the &quot;Automatically protect newly-added mailboxes&quot; toggle can be turned on to automatically protect newly discovered mailboxes without manual selection \u2014 see daily operations below.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Daily operations<\/strong><\/p>\n<p><em>When new mailboxes are discovered<\/em><\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p><strong>Protect all mailboxes:<\/strong> Newly discovered mailboxes are assigned any available licenses in alphabetical order. If the subscription is already at its limit, newly discovered mailboxes are switched off immediately \u2014 existing protected mailboxes are never displaced to make room for new ones.<\/p>\n<\/li>\n<li>\n<p><strong>Customize protection for mailboxes:<\/strong> Newly discovered mailboxes are not protected automatically unless the &quot;Automatically protect newly-added mailboxes&quot; toggle is enabled. If it is enabled, newly discovered mailboxes are assigned available licenses in alphabetical order. If the limit is already reached, new mailboxes are switched off and must be enabled manually once a license becomes free.<\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><em>When licenses are freed<\/em><\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p><strong>Protect all mailboxes:<\/strong> When a license is freed, it is automatically assigned to the first alphabetically available mailbox that was previously switched off due to license limits within the same tenant. Already protected mailboxes remain protected. Note that freed licenses are not redistributed across other tenants sharing the same subscription \u2014 only the tenant being scanned benefits from the newly available license.<\/p>\n<\/li>\n<li>\n<p><strong>Customize protection for mailboxes:<\/strong> When a license is freed, it must be manually assigned to a mailbox. Existing unprotected mailboxes are not treated as newly discovered and will not be automatically protected even if the &quot;Automatically protect newly-added mailboxes&quot; toggle is enabled \u2014 that toggle only applies to mailboxes added for the first time.<\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>Viewing license usage<\/strong><\/p>\n<ol start=\"1\" style=\"list-style-type: decimal;\">\n<li>\n<p>Log in to the Elements Collaboration Protection portal<\/p>\n<\/li>\n<li>\n<p>Go to the <strong>Cloud services<\/strong> page<\/p>\n<\/li>\n<li>\n<p>Select the <strong>Subscription view<\/strong> tab from the top right corner<\/p>\n<\/li>\n<li>\n<p>View the <strong>subscription usage<\/strong> column for each subscription key (expand the drop-down to see which Cloud Service tenants are consuming licenses)<\/p>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p><strong>Configuring which mailboxes to protect<\/strong><\/p>\n<ol start=\"1\" style=\"list-style-type: decimal;\">\n<li>\n<p>Log in to the Elements Collaboration Protection portal<\/p>\n<\/li>\n<li>\n<p>Select <strong>Cloud services<\/strong> on the sidebar<\/p>\n<\/li>\n<li>\n<p>Select <strong>Configure protection<\/strong> in the row of the relevant connection in the Exchange column (or click on the protected\/unprotected count)<\/p>\n<\/li>\n<li>\n<p>In the page that opens:<\/p>\n<ul style=\"list-style-type: circle;\">\n<li>\n<p>Select <strong>Protect all mailboxes<\/strong> to protect all existing mailboxes in your Microsoft Exchange account.<\/p>\n<\/li>\n<li>\n<p>Select <strong>Customize protection for mailboxes<\/strong> to manually choose which mailboxes to protect from the mailbox list.<\/p>\n<\/li>\n<li>\n<p>Enable the <strong>Automatically protect newly-added mailboxes<\/strong> toggle if you want newly discovered mailboxes to be automatically added to protection. If this toggle is off, new mailboxes must be added manually.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>To protect a specific unprotected mailbox, select it from the mailbox list and choose <strong>Turn on protection<\/strong> at the bottom of the page. Its status will change to &quot;Protected&quot;.<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>How do we then handle a case of a customer purchasing 25 licences for Cloud Protection for Office 365 (CPO365) with the intent that they\u2019d assign it to the most affected\/important users, only to register their domain in the product and realise that it\u2019s detecting all of their mailboxes (eg. 40 mailboxes) registered in Microsoft Office365. We now have a scenario where 40\/25 subscriptions are being used. \u00a0<\/p>\n<p>How does F-Secure\u2019s 365cloud protection delegate which mailboxes to protect?<\/p>\n<p>Does it only <\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4342","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013105","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:56:12","import_hash":"c343c9f6adff4bd912834354309ada57e4642223","vanilla_article_id":31621,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31621-how-does-elements-collaboration-protection-subscription-usage-work","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4342"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}