The device status in the Elements Endpoint Protection Portal shows that the Malware protection<\/strong> status as Malfunction<\/strong> on the Mac device and Overall protection is shown with Malware issue\u00a0<\/strong>status. How to get this fixed?<\/p>\n If the MacOS device's malware protection status is shown to be in malfunction status, the most likely reason is that Elements Agent has not been granted Full Disk Access and the WithSecure System extension hasn't been enabled. You can from the Elements portal check the status of both of these by opening the device details and then from the Protection status<\/strong> tab you expand the\u00a0Security parameters\u00a0<\/strong>drop-down list. From there you can make sure that both\u00a0Full Disk Access\u00a0<\/strong>and\u00a0System extension\u00a0<\/strong>are shown as\u00a0Enabled<\/strong>.\u00a0The software needs both of these to function as intended.<\/p>\n Normally after product installation there would appear a notification pop-up on the right side of the screen which would forward the user to the correct MacOS settings page where the user can allow Full Disk Access and the WithSecure System Extension for the Elements Agent. If the user did not click on the notification pop-up after product installation, they need to manually allow these from the MacOS settings.<\/p>\n You need to do the following:<\/p>\n If for some reason the Full disk access list would be empty, try restarting the computer and try again. If all else fails, uninstall and reinstall Elements Agent and allow the Full Disk Access and the WithSecure System Extension immediately after installation.\u00a0\u00a0<\/p>\nResolution:<\/h3>\n
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