{"id":4395,"date":"2026-06-08T17:53:00","date_gmt":"2026-06-08T14:53:00","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4395"},"modified":"2026-06-08T17:53:00","modified_gmt":"2026-06-08T14:53:00","slug":"elements-endpoint-protection-infections-email-alerts-are-delayed-or-do-not-arrive-to-the-recipients","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-infections-email-alerts-are-delayed-or-do-not-arrive-to-the-recipients\/","title":{"rendered":"Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Endpoint Protection infections email alerts are delayed or do not arrive to the recipients. The email alerts recipients are configured correctly from the Alerting configuration page in the Elements Endpoint Protection Portal.\u00a0<br \/>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>If you are using HTTP proxy in your environment, you need to configure your HTTP proxy from the Elements Endpoint Protection Portal for email alerting to work. How to configure EPP for Computers or EPP for Servers:<\/p>\n<ol>\n<li>Log in to the Elements Endpoint Protection portal<\/li>\n<li>Go\u00a0to the <b>Profiles <\/b>page and select the modify that is used the your devices<\/li>\n<li>Go to the\u00a0<b>General settings<\/b>\u00a0page<b>\u00a0<\/b>and scroll down to the\u00a0<b>Automatic Updates\u00a0<\/b>section<\/li>\n<li>Enter the proxy address to the\u00a0<b>Manually defined proxy address\u00a0<\/b>field, for\u00a0example:\u00a0http:\/\/10.100.4.1:8080<\/li>\n<li>For the option <b>Use HTTP proxy<\/b>, select\u00a0<b>Remotely managed\u00a0<\/b>from the drop-down list<\/li>\n<li>Click<b> Save<\/b> <b>and<\/b> <b>publish<\/b><\/li>\n<\/ol>\n<p>Once the proxy address has been configured to the device profile and the profile has been taken into use by the devices, wait for a few hours and check with an eicar file if an email alert is now sent to the recipients.\u00a0<\/p>\n<p>Email alerting configuration instructions can be found in this <a href=\"https:\/\/help.f-secure.com\/product.html?business\/psb-portal\/latest\/en\/task_DE4847FA86F44320A28C4FBB610E99CD-psb-portal-latest-en\" target=\"_blank\" rel=\"noopener\">Help Guide<\/a>.<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PSB Computer Protection or Server Protection infections email alerts are delayed or do not arrive to the recipients. The email alerts recipients are configured correctly from the Alerting configuration page in the PSB Portal.\u00a0<br \/>\n\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4395","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014156","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:53:00","import_hash":"ebcebbb20c0ef56e5745f3fac6fc0413d262097f","vanilla_article_id":32485,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32485-elements-endpoint-protection-infections-email-alerts-are-delayed-or-do-not-arrive-to-the-recipients","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4395"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}