{"id":4401,"date":"2026-06-08T17:52:58","date_gmt":"2026-06-08T14:52:58","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4401"},"modified":"2026-06-08T17:52:58","modified_gmt":"2026-06-08T14:52:58","slug":"elements-collaboration-protection-how-to-manually-relase-a-quarantined-file-after-failed-to-release-using-the-release-button","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-collaboration-protection-how-to-manually-relase-a-quarantined-file-after-failed-to-release-using-the-release-button\/","title":{"rendered":"Elements Collaboration Protection: How to manually relase a quarantined file after failed to release using the [Release] button?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How to manually relase a quarantined file after failed to release using the [Release] button?\u00a0<br \/>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>In case that qurantined file was not being released even after performing release using the [Release] button,\u00a0<br \/>the user can manually release a quarantined file following these steps:\u00a0<\/p>\n<p>1. Log to your Micrososft account as an administrator<\/p>\n<p>2. Find the Sharepoint site URL of the original file location.<br \/>e.g.<br \/>https:\/\/example.sharepoint.com\/sites\/<\/p>\n<p>3. Add Microsoft Azure Active Directory tenant ID to the URL as following: FS_QUARANTINE_<br \/>If tenant ID is 00111222-3333-4444-5555-666677778888 the string will be<br \/>FS_QUARANTINE_00111222333344445555666677778888<\/p>\n<p>therefore the full URL should be<br \/>e.g.<br \/>https:\/\/example.sharepoint.com\/sites\/FS_QUARANTINE_00111222333344445555666677778888<\/p>\n<p>4. All the quarantined files should be there assuming you logged with Admin user.\u00a0<br \/>The file name will be the Quarantine ID. Take the needed file and copy it anywhere you wish.<br \/>USE THIS AT YOUR OWN RISK<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to manually relase a quarantined file after failed to release using the [Release] button?\u00a0<br \/>\n\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4401","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013150","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:58","import_hash":"1c38c5ff57b19017d2ab0859a5723c8f6792aaff","vanilla_article_id":31616,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31616-elements-collaboration-protection-how-to-manually-relase-a-quarantined-file-after-failed-to-release-using-the-release-button","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4401"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}