{"id":4405,"date":"2026-06-08T17:52:56","date_gmt":"2026-06-08T14:52:56","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4405"},"modified":"2026-06-08T17:52:56","modified_gmt":"2026-06-08T14:52:56","slug":"elements-endpoint-protection-dataguard-feature-is-blocking-applications-after-being-disabled-in-the-endpoint-protection-profile","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-dataguard-feature-is-blocking-applications-after-being-disabled-in-the-endpoint-protection-profile\/","title":{"rendered":"Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile"},"content":{"rendered":"<h3>Issue:<\/h3>\n<ul>\n<li>We&#39;ve disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal,\u00a0but devices using the profile are still getting applications blocked by DataGuard.<\/li>\n<li>Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue.<\/li>\n<li>We&#39;ve tried disabling DataGuard by turning off the <b>DataGuard advanced behavioral blocking-<\/b>setting from the DataGuard-settings in the Endpoint Protection profile.<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>For DataGuard to be completely disabled, two different settings need to be turned off in the profile:<\/p>\n<ol>\n<li>Log in to the Elements Security Center<\/li>\n<li>Go to <b>Profiles<\/b><\/li>\n<li>Select the profile you want to modify<\/li>\n<li>Click on <b>Dataguard<\/b><\/li>\n<li>Turn <b>on<\/b> the setting <b>DataGuard advanced behavioral blocking<\/b>, if it is off<\/li>\n<li>Turn <b>off<\/b> the setting <b>Access control<\/b><\/li>\n<li>Turn <b>off<\/b> the setting <b>DataGuard advanced behavioral blocking<\/b><\/li>\n<li><b>Save and Publish<\/b> the profile<\/li>\n<\/ol>\n<p><strong>NOTE:<\/strong> To ensure policy enforcement, we recommend locking the settings in the profile too:<\/p>\n<ul>\n<li>End User Rights &gt; DataGuard &gt; DataGuard Advanced Behavioral Blocking<\/li>\n<li>End User Rights &gt; DataGuard &gt; Access Control\n<p>To verify that both settings are disabled:<\/li>\n<\/ul>\n<ol>\n<li>Open the Elements Agent user interface on the device<\/li>\n<li>Go to <b>settings<\/b><\/li>\n<li>Select the\u00a0<b>Malware Protection\u00a0<\/b>page<\/li>\n<li>Scroll down to the\u00a0<b>DataGuard\u00a0<\/b>section<\/li>\n<li>Verify that both DataGuard switches are set to <b>Off<\/b><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve disabled Dataguard in the PSB profile but clients using the profile are still getting applications blocked by it.<br \/>Clients using another profile where Deepguard is disabled entirely are not experiencing this issue.<\/p>\n<p>We&#8217;ve tried disabling Dataguard by turning off the &#8220;Dataguard advanced behavioral blocking&#8221;-setting from the Dataguard-settings in the PSB profile.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4405","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005673","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:56","import_hash":"02e3d6841593a25a14183c7a5257b8290539d61d","vanilla_article_id":32496,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32496-elements-endpoint-protection-dataguard-feature-is-blocking-applications-after-being-disabled-in-the-endpoint-protection-profile","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4405"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}