{"id":4408,"date":"2026-06-08T17:52:55","date_gmt":"2026-06-08T14:52:55","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4408"},"modified":"2026-06-08T17:52:55","modified_gmt":"2026-06-08T14:52:55","slug":"elements-collaboration-protection-quarantined-emails-goes-back-to-quarantine-after-release","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-collaboration-protection-quarantined-emails-goes-back-to-quarantine-after-release\/","title":{"rendered":"Elements Collaboration Protection – Quarantined Emails Goes Back to Quarantine After Release"},"content":{"rendered":"

Issue:<\/h3>\n

Quarantined emails goes back to quarantine immediately after released.\u00a0<\/p>\n

Resolution:<\/h3>\n

If verified False Positive, do Report the detection as a False Positive. Or create an exclusion as per steps;
\u00a0<\/p>\n

    \n
  1. Under Policies go to Real Time Scanning<\/li>\n
  2. Go to Malware Scanning<\/li>\n
  3. At the Scan Files option select "All, except excluded"<\/li>\n
  4. Enter the filename to be excluded<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Quarantined emails goes back to quarantine immediately after released.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4408","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011936","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:55","import_hash":"801e2757313995308d536f0cc8530afeefbeb170","vanilla_article_id":31371,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31371-elements-collaboration-protection-quarantined-emails-goes-back-to-quarantine-after-release","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4408"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}