{"id":4414,"date":"2026-06-08T17:52:53","date_gmt":"2026-06-08T14:52:53","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4414"},"modified":"2026-06-08T17:52:53","modified_gmt":"2026-06-08T14:52:53","slug":"edr-sensor-for-windows-endpoint-is-shown-as-disabled-in-elements-security-center","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/edr-sensor-for-windows-endpoint-is-shown-as-disabled-in-elements-security-center\/","title":{"rendered":"EDR sensor for Windows endpoint is shown as disabled in Elements security Center"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>EDR Sensor Disabled status is shown in the Elements Security Center for a device even after uninstall\/re-installation.<\/p>\n<h3>Resolution:<\/h3>\n<p>If EDR sensor status is shown as\u00a0<em>disabled<\/em> in the Elements portal&#39;s <strong>Devices <\/strong>page, make\u00a0sure that the EDR Sensor is enabled in the profile that is in use on the device:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to the <strong>Security Configurations &gt; Profiles <\/strong>page<\/li>\n<li>Open the profile that is in use on the device<\/li>\n<li>Go to the <strong>General <\/strong>settings page\u00a0<\/li>\n<li>In the <strong>Integrations <\/strong>section, make sure that <strong>EDR Sensor <\/strong>is set as <strong>enabled<\/strong><\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n<p>If the issue persists, check that the following registry entries have administrator permissions:<\/p>\n<p>Registry<\/p>\n<pre class=\"ckeditor_codeblock\">HKEY_USERS\\S-1-5-20\\SOFTWARE\\Microsoft\\SystemCertificates\\CA<\/pre>\n<p>Permission<\/p>\n<pre class=\"ckeditor_codeblock\">\u201cLocal Service\u201d and\u00a0\u201cNetwork Service\u201d<\/pre>\n<p>\u00a0This is most probably caused by system roll back software.\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EDR Sensor Disabled is shown in Elements Security Center even after uninstall\/re-installation.<\/p>\n","protected":false},"template":"","support_article_product":[100],"class_list":["post-4414","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013830","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:53","import_hash":"b88b88782d2a6db56d083a466bd0bf6c747fc2c6","vanilla_article_id":31537,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31537-edr-sensor-for-windows-endpoint-is-shown-as-disabled-in-elements-security-center","vanilla_kb_id":30,"vanilla_category_id":105,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4414"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}