{"id":4426,"date":"2026-06-08T17:52:50","date_gmt":"2026-06-08T14:52:50","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4426"},"modified":"2026-06-08T17:52:50","modified_gmt":"2026-06-08T14:52:50","slug":"elements-agent-installation-fails-on-a-tablet-with-arm-based-processor-like-for-example-the-microsoft-surface-pro-x","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-agent-installation-fails-on-a-tablet-with-arm-based-processor-like-for-example-the-microsoft-surface-pro-x\/","title":{"rendered":"Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When trying to install WithSecure Elements Agent (EPP &#8211; Elements Endpoint Protection for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn&#39;t support the processor?<\/p>\n<h3>Resolution:<\/h3>\n<p>The Microsoft Surface Pro X has an ARM-based processor, so you need to have Windows 11 installed on it to be able to install Elements Agent .\u00a0<\/p>\n<p>Elements Agent for Computers for Windows supports the following operating system versions:<\/p>\n<ul>\n<li>Microsoft Windows 11 Enterprise LTSC \/ IoT Enterprise LTSC version 24H2<\/li>\n<li>Microsoft Windows 11 (all 64-bit editions, including ARM64)<\/li>\n<li>Microsoft Windows 10 Enterprise LTSC \/ IoT Enterprise LTSC versions 2016, 2019 or 2021<\/li>\n<li>Microsoft Windows 10 (all 32-bit and 64-bit editions), ARM-based tablets are not supported<\/li>\n<\/ul>\n<p>You may find the latest system requirements <a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/computer-protection-windows\/latest\/en\/concept_BFF157D22D9A4233B02AB6ECA6330E2E-latest-en\" target=\"_self\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am trying to install F-Secure on a Microsoft Surface Pro X, and the installation seems to stop pretty promptly. Is it because F-Secure doesn&#8217;t support the processor?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4426","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004948","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:50","import_hash":"2ca3253883bb7e8affc2b08c8cee95785c8b3e13","vanilla_article_id":32508,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32508-elements-agent-installation-fails-on-a-tablet-with-arm-based-processor-like-for-example-the-microsoft-surface-pro-x","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4426"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}