{"id":4435,"date":"2026-06-08T17:52:31","date_gmt":"2026-06-08T14:52:31","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4435"},"modified":"2026-06-08T17:52:31","modified_gmt":"2026-06-08T14:52:31","slug":"collaboration-protection-shows-no-more-licenses-available-when-trying-to-protect-a-mailbox","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/collaboration-protection-shows-no-more-licenses-available-when-trying-to-protect-a-mailbox\/","title":{"rendered":"Collaboration Protection shows “No more licenses available” when trying to protect a mailbox"},"content":{"rendered":"

Issue:<\/h3>\n

Admin get the message "No more licenses available. To protect additional mailboxes, you need to get more licenses or turn off protection for others" when trying to protect a new mailbox with Elements Collaboration Protection\u00a0<\/p>\n

Resolution:<\/h3>\n

The license usage for Elements Collaboration Protection is based on the amount of mailboxes that are being protected. If a Cloud Service tenant has more mailboxes than there are licenses, with the default\u00a0Protect all mailboxes\u00a0<\/strong>setting, it will protect the mailboxes in alphabetical order until no licenses are remaining.<\/p>\n

To view the amount of licenses in use:<\/p>\n

    \n
  1. Log in to Elements Collaboration Protection portal<\/li>\n
  2. Go to the\u00a0Cloud services\u00a0<\/strong>page<\/li>\n
  3. Select the\u00a0Subscription view\u00a0<\/strong>tab from the top right corner<\/li>\n
  4. View the\u00a0subscription usage\u00a0<\/strong>column for each\u00a0subscription key (you can open the drop-down menu to view which Cloud service is using the licenses)<\/li>\n<\/ol>\n

    If you want to select specifically which mailboxes to protect, you can use the\u00a0Customize my protection\u00a0<\/strong>setting.\u00a0<\/p>\n

    Instructions on how to set up protection for the mailboxes in a configured domain. To set up protection for the mailboxes:<\/p>\n

      \n
    1. Log in to the Elements Collaboration Protection portal<\/li>\n
    2. Select\u00a0Cloud services<\/strong>\u00a0on the sidebar<\/li>\n
    3. Select\u00a0Configure protection<\/strong>\u00a0in the row of the new connection in the Exchange column (or click on the protected \/ unprotected number)<\/li>\n
    4. In the page that opens, do the following:\n
        \n
      • Select\u00a0Protect all mailboxes<\/strong>\u00a0if you want to protect all the existing mailboxes in your account in Microsoft Exchange.<\/li>\n
      • Select\u00a0Customize my protection<\/strong>\u00a0if you want to select the mailboxes that you want to protect.\n
          \n
        • Note:<\/strong>\u00a0You can turn on Protect new mailboxes if you want to automatically protect all the new mailboxes. If this setting is off, you must manually select the new mailboxes to add them to the list of protected mailboxes.<\/li>\n<\/ul>\n<\/li>\n
        • To add protection for an existing unprotected mailbox on your account, select the mailbox from the mailbox list and at the bottom of the page, select\u00a0Turn on protection<\/strong>. The status of the mailbox changes to "Protected".<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          Admin get the message “No more licenses available” when trying to protect a new mailbox.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4435","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013081","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:31","import_hash":"55c07eb4ccbbd3e703cb327d6e08c84372f7594a","vanilla_article_id":31613,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31613-collaboration-protection-shows-no-more-licenses-available-when-trying-to-protect-a-mailbox","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4435"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}