{"id":4453,"date":"2026-06-08T17:52:21","date_gmt":"2026-06-08T14:52:21","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4453"},"modified":"2026-06-08T17:52:21","modified_gmt":"2026-06-08T14:52:21","slug":"citrix-sessions-left-open-due-to-server-security-system-tray-icon-on-end-user-desktop","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/citrix-sessions-left-open-due-to-server-security-system-tray-icon-on-end-user-desktop\/","title":{"rendered":"Citrix sessions left open due to Server Security system tray icon on end-user desktop"},"content":{"rendered":"

Issue:<\/h3>\n

When launching Citrix sessions\/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix side to fully terminate the session.<\/p>\n

Resolution:<\/h3>\n

To hide the system tray icon for Server Security 15 and later, disable the Show local user interface setting via Policy Manager:<\/p>\n

    \n
  1. Log in to Policy Manager Console<\/li>\n
  2. Select a host or policy domain from the domain tree<\/li>\n
  3. Go to the\u00a0Settings\u00a0<\/b>tab<\/li>\n
  4. Go to the\u00a0Windows > Centralized management\u00a0<\/b>settings page<\/li>\n
  5. Scroll down to the\u00a0Local user interface\u00a0<\/b>section<\/li>\n
  6. Uncheck the\u00a0Show local user interface<\/b>\u00a0setting<\/li>\n
  7. Distribute the policy\u00a0(Ctrl + D)<\/b><\/li>\n<\/ol>\n

    (Note:<\/b>\u00a0If needed,\u00a0the administrator can open the user interface\u00a0after changing Show local user interface setting. The administrator can run the fsmaincorporate.exe executable from the product installation folder:\u00a0C:\\Program Files (x86)\\F-Secure\\Server Security\\ui\\fsmaincorporate.exe<\/i>)<\/p>\n

    The icon appears due to Citrix\u00a0Seamless Configuration Settings. More information is available from the following link from Citrix:<\/p>\n

    https:\/\/support.citrix.com\/article\/CTX101644<\/a><\/p>\n

    One option to test is to disable the Citrix tray icon agent, which can be done by adding the following registry key to every VDA machine:<\/p>\n

    HKEY_LOCAL_MACHINE\/System\/CurrentControlSet\/Control\/Citrix\/wfshell\/TWI\u00a0
    SeamlessFlags:REG_DWORD = 0x20<\/b><\/p>\n

    It is strongly recommended to familiarize yourself with the information from Citrix before testing the solution, and to do a small-scale test before deploying any changes to production.<\/p>\n","protected":false},"excerpt":{"rendered":"

    When launching Citrix sessions\/applications, the F-Secure system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix side to fully terminate the session.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4453","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005721","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:21","import_hash":"90377449d1c02d86beee709e74b461738cd78aba","vanilla_article_id":29393,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29393-citrix-sessions-left-open-due-to-server-security-system-tray-icon-on-end-user-desktop","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4453"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}